San Clemente, United States
1031 Avenida Pico #106
N/A
+19499515437
Love Taylor Canada who is the sweetest and most helpful person. Dr. Schneider is our physician who is always incredible as well.
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Terrible experience. We brought our 6 year old daughter here with a possible broken arm, knowing that urgent care facilities don't accept our insurance, and that er's have several hours waits. After filling out several pages of paperwork, driving home to get the insurance info they said they needed, and being told we could get an appointment within 30 minutes, we were told by a nurse that they could not help us! We explained our frustration and asked why we were asked to do all of this, while our daughter sat in substantial pain, if the whole time they could not help us. A very rude blond woman appeared, had not the courtesy to introduce herself, and with ZERO compassion for our daughter, snotily said that I said I did not want to go to an urgent care. We informed her that in actuality we sought only to go to a facility that accepted our insurance. She walked off in a huff. If you want compassionate, attentive, well-informed care for your children, this is NOT the place. As business owners of several years, trying to find a solution for our customers is what you are supposed to strive for. The message we got from this place was that they had no understanding for a family that did what made sense for a first time confronting a major injury, and left our daughter in pain while wasting our time.
16 years with Dr. Shannon and still believe he's the best!!!
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