San Francisco, United States
N/A
+1 4158222333
The only reason that this company is still around is because of home warranty’s. Tech came over a month ago said they would order a part and be back 3-5 days. 1 month later no return of our many calls no answer. We live at snow level and have had no heat for over a month. Now hiring our own hvac company and an attorney
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Like many on here, my home warranty company sent out Rose yesterday as my furnace was making a horrible noise. The downside is that I didn't get a call prior to them coming out, but I work from home so it wound up being fine. Eddie, the technician, diagnosed the problem immediately, but didn't have the parts to fix it- he grabbed the parts from their supplier on the way home and came back out today and installed it- in and out in 20 minutes, works great. Super nice guy, explained what was going on, and got my furnace back up and running in short order. Maybe I lucked out, or they've hired some new folks? Either way, they get five stars from me.
The lady at the office was nice but the technician was very rude. He had no communication to what he did and left. I called to find out that they need a new mother board which will be there on Monday week after. Monday they said they cannot come as they did not promise. Bottom-line the furnace was not fixed and we have no heat for a month. He came back again and told us it is an electrical issue. Electrician came and told us that the technician had put the wiring wrong way which shot the system. We don't know how this works but stay away from this company as they don't know what they are doing. Hired another company who has better reviews. We pray that Rose heating can find a better technician who could be man enough to accept he made an error and is ready to fix it.
Original installers and sold this system. First waited for 2 wks to get an appt. Gave me an 8-11am window. Called them to reconfirm at 9am and put on hold two times for 10 min. Was assured they’d come today. When I called office again at 11 they said they would try to get hold of technician and give me ETA. NO ONE ever called back or showed up and I’ve taken the day off just to meet them. When I called office at 2:30pm about their lack of professionalism I was hung up on. They don’t deserve to be in business. Zero star is too high- they belong in minus category for service
My home Fidelity assigned this company, I called to follow up & receptionist gave me a time & date but they didn't come. The next day she said the technician came I told her nobody came, I waited for him, she said they came but it was a wrong address. So, she set up another date but nobody show up. I called the office AGAIN the lady said she didn't give me a schedule & she hang up on me.The lady was RUDE. If there's a rate ZERO I WILL GIVE THIS COMPANY A ZERO. They don't have manners. NEVER TRUST THIS COMPANY. If you have a hypertension take your meds before calling them LOLS!
Wish I could give zero stars. Assigned by my Home Warranty company to repair my furnace, the first tech seemed good, he ordered parts and said someone would be back in a week or so. It took several calls and an entire month for another tech to appear with the parts, then a third part failed. After that I was never able to get the company to return my calls, even after complaining to the warranty company (who are also terrible). Beware!
Fidelity assigned Rose Heating and Plumbing to do the job. They took weeks, if not months to do the job. Meanwhile, portable electric heaters were used to heat my 90-year old Mom’s home. A closer inspection revealed air leaks around the replaced ductwork and plenum, the electric connections don’t meet code, and the A/C unit is a mismatch for the furnace. Overall, the workmanship and materials used was poor. Lastly, the furnace keeps shutting down, so Mom has to get up in the middle of the night, go outside to unplug and plug the furnace to restart the system. I’ve had two local Santa Rosa reputable HVAC firms verify we should remove the entire furnace and A/C, and replace with new and dispose the recently installed new furnace and new A/C by Rose Heating and Plumbing.
Terrible customer service. TERRIBLE I love my home warranty company but this is their preferred vendor. After reading reviews I was worried about working with them but I had no choice. They came out for a second opinion on my unit and the technician was decent, no complaints, however he did not actually diagnose the problem with my furnace and it's still blowing cold air for hours after its shut off (fan stuck on) .... so I have called and left multiple messages and after 3 messages received NOcall back. It's been over a week. I finally got a hold of someone today who was no help and seemed not to care at all about the fact that no one was returning voicemails. The other reviews I read detailed sketchy service techs and less than honorable billing practices. So if you can.... avoid these people. I used Monaco Heating And Air and they were much more professional.
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