San Francisco, United States
177 Townsend St
N/A
+1 4153609435
This is a call center that will bid your work out to local contractors (adding time and expense to the process). There are many local contractors, skilled, experienced who can resolve issues quickly and the same day. Take note as these favorable reviews looks suspiciously fake. I’ve had great service w AAA Appliance Repair and Metro Appliance Repair in SoMa.
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They were on time and actually honest to tell me not fix what was a minor glitch. The repair would have cost a lot and the repairman told me not to fix what was a small irritation. Not likely to cause any major problem . To leave it alone. Very very honest answer. I would use them always.
Very knowledgeable. Not only fixed the problem, but gave me lots of valuable advice on upkeep of the appliance in question as well as others around the kitchen. Will definitely be using them again.
When I made the initial appointment to repair my refrigerator which was having issues maintaining the cool temperature, the rep from the call center assured me that I would get a full refund if the technician wasn't able to repair my refrigerator in the end. The technician came out twice to try replacing some parts, but neither part replacements fixed my refrigerator. In fact, the refrigerator actually started spewing warm air after instead of the less cool air that I started with. I had to get a new refrigerator, which was fine. When I called for a refund (several times) though, the reps said that I could only get a partial refund since they couldn't return one of the parts. That was not my assessment to replace that part, and that part did not fix my refrigerator. Super frustrating bait-and-switch experience. They originally charged me 250 and said that I could only get refunded 100, all with getting a completely broken refrigerator after. Since they also use a call center, I have to await a call back to escalate any issues. I have 8 hours of meetings a day, so I ended up constantly playing a game of telephone. UPDATE: The company got back to me after I posted about my concerns and case here and on Yelp. I appreciated the full refund, but that was a long cycle and ordeal to go through though...
The Appliance Repair Doctor was amazing. Nathan showed up, gave my LG dryer a diagnostic and then determined that actually the issue was with the low voltage coming from the electrical outlet. Straight up honest service. I said goodbye, watched him walk down my walkway to my picket fence. I then saw him notice that the latch on my fence was loose. He put his heavy equipment bag down, found a more appropriate longer screw for the fence and took out his toolkit and fixed... my fence?! Packed up his things and drove away...huh? Someone who did a nice thing just because? I was blown away. Call these folks, they are legit. Kathryn Keown
Deli
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