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Audi Stevens Creek Service Department

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San Jose, United States

sanjoseaudi.com
Car repair and maintenance· Auto repair shop· Diagnostic center· Vehicle inspection· Car repair and maintenance service· Auto parts store· Auto radiator repair service· Car battery store· Oil change service· Wheel alignment service

Audi Stevens Creek Service Department Reviews | Rating 4.7 out of 5 stars (8 reviews)

Audi Stevens Creek Service Department is located in San Jose, United States on 751 S Winchester Blvd. Audi Stevens Creek Service Department is rated 4.7 out of 5 in the category car repair and maintenance in United States.

Address

751 S Winchester Blvd

Phone

+1 6693383348

Open hours

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J

Jason Bloking

I took my car in for its 30k mile service. Service manager (Concepcion) was fantastic. She said 2 hours, it took 2 hours. Tires were a bit worn and so those were replaced with balance and wheel alignment. Exactly as long as they said. The waiting room was big and spacious so I was never within 12’ of another customer. Wifi was good so that I could do some work also. Excellent job and I would highly recommend!

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Vince Matthews

I came here for service - I was hesitant because of the Yelp reviews which absolutely trash this service department - I should have listened to my gut and went somewhere else. They did a basic oil change and a 200 diagnostic. When I got the car back home, I looked under the hood to check the work - and saw compartments still open and plastic compartment covers loose and sliding around in the top area next to windshield area of the engine compartment. This is the second time I've gotten a vehicle back from Audi Stevens Creek Service Department for service and it wasn't put back the way it should have been - and for basic simple stuff. I'm glad now I declined the 1800 worth of service they say the car needed - I'm going to have it done, but by a dependable mechanic - for about 500 less. I should have taken the uppity and smug attitude of Sean - who took in the vehicle - as a warning. I left several messages for Eric, the service manager about this issue, he never returned any of them - until I started calling his bosses. Incredibly unprofessional and infuriating. Especially considering the premium you pay for service here. You want work done on your Audi by professional Audi techs? Go somewhere else.

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Akshay Singh

I had a very bad experience at this location. I will definitely avoid this location at all costs in future. Firstly, when I booked a service, there was no talk of money being charged. And I believe I had one service remaining from Audi care and CPO extension. So I thought this would be my last free service. But I was told about the 800 for 2 years package on the spot when I was just about to leave the car. Beware of the high cost of service at this location! Secondly, I was recommended some repairs(control arm bushings replacement quoted at 2600). When I went to the site at around 5:20 in the evening, there was no one to explain me about the repairs. Eventually someone spoke to me, but the breakdown of parts and labor was not explained. The person who explained was very rude and just said "labor is expensive for AUDI". How difficult is it to provide a division of labor and parts cost? Lastly, about the loaner car gas charge. I simply drove the loaner car from dealership to home in morning and back to dealership in evening. (Totally less than 8 miles). For this I topped up gas by 1 gallon. When I returned the vehicle I asked the in charge person about gas. No one answered me. After 2 days I was charged for 1 gallon gas and convenience fee (total around 15). I did not think the service center would stoop this low to make money. I have had very good experiences in my earlier visits to a service center at a different location, but this was the absolute worst. I'm might leave Audi for good if this bad treatment continues.

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B KeithB

This was my first time at this service location. I was promptly greeted by Nick, my service advisor. He was courteous, professional and transparent on the whole process and cost of the service. The location is top notch with a nice, comfortable waiting room with plenty of room and outlets to keep your devices charged while you wait. I was very satisfied with the level of service I received as well as the professionalism of Nick. I’ll be back when it’s time to get my vehicle serviced again. Fun fact, I didn’t realize this location was the old Toys R Us on Winchester. When Nick mentioned that, it totally blew my mind as my family used to frequent that toy store but the location looks so different now.

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Maret I

Came here for a recall service. They tell you to wait in the car when you arrive. On arrival I waited in the car for a min, no one came, so I went inside to see can someone help me out. I was helped out by Zach. He was friendly and professional. He ordered me Uber Comfort back home. After 3 hours, Zack sent me a message that the yearly service was also due, so they were able to get it done all in the same day, which was convenient. The new building is pleasant and people are friendly. Out of all of the dealership service experiences this has been the best one so far.

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Daniel McLaughlin

Extremely professional, courteous, and thorough. The team is all very pleasant to speak with and treat you like a VIP. I definitely recommend working with Concepcion, Great experience!

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Greg Colton

Very professional and comfortable experience. Their service advisors are very experienced and know a lot about the cars. If you don’t know a lot about a car you may feel a little bit intimidated but they have never recommended some thing I didn’t need. They do fast talk the prepaid service pretty aggressively. If you want to have all your service at a dealer it’s a fair deal. I would recommend doing some general research about your car before you go so you can be more comfortable with their recommendations. I’ve never had to take anything back after service.

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Sulekha Alath

I've been a customer since 2007 and have always been treated with utmost courtesy and professionalism by the Service personnel. I feel confident of their technical abilities, knowledge and care of my car. It's very rare that my car is returned with any scratches or marks but this time the paint was scratched off one of the window control buttons, which I immediately noted and reported to the Service Agent, hence 4 stars

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