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Capitol Honda Service Department

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San Jose, United States

capitolhonda.com
Car repair and maintenance· Auto radiator repair service· Auto repair shop· Car battery store· Diagnostic center· Oil change service· Vehicle inspection· Wheel alignment service

Capitol Honda Service Department Reviews | Rating 4 out of 5 stars (5 reviews)

Capitol Honda Service Department is located in San Jose, United States on 745 Capitol Expressway Auto Mall. Capitol Honda Service Department is rated 4 out of 5 in the category car repair and maintenance in United States.

Address

745 Capitol Expressway Auto Mall

Phone

+14084454422

Open hours

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Today we purchased a battery after my wife brought the car for another issue. I do not think we needed this service, and when I called in to find out details the service team took a very defensive tone. I tried to explore why a frequently used car that has been in service just a couple months ago, with no warning signs would suddenly need a brand new battery, but I was told that essentially the warning lights won't help, and batteries can just die. The statements on battery warnings seems to directly contradict the statements made by sales agents when I called them to ask the same. This place was very convenient for a few years, but I won't be coming back as I lost trust in the intentions of this service team. This is not the first time I felt I'm being offered service that's not needed, but today I wasn't there personally to decline it. Whether I needed a battery today is debatable, but I think I can find a place that will sell one to me in a way that doesn't seem so sketchy.

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Benjamin Buenrostro

Not only did we purchase our vehicle from Capitol Honda three years ago but we’ve continued to take it there for its routine services. Customer service has always been excellent and straightforward. Thanks to employees like Alex Campos who keep us well informed about our vehicle service schedule and does a good job explaining everything to us in advance. Turn around time is always quick and I don’t ever feel I’m being oversold additional maintenances. I’m glad I have a service team I can trust.

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Tae E. Kim

Brought our Honda Odyssey van here a few months ago when one of our sliding doors started acting up. They fixed the problem under extended warranty and all was good... until the same door started acting up again. We brought it back to Capital and they took their time to diagnose the problem extensively and then replaced many parts to ensure the problem wouldn't come back. I worked with Rebecca and she did everything right; advocated for the customer (us), set clear expectations up front on how long the fix would take and followed through on said timeline. I'll be specifically requesting to work with her again if I ever need to go back. Thanks, Rebecca!

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John Mejia

Great customer service. super helpful. Will keep you updated on recommended services due and how it effect your vehicle. Worth the dollar.

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Charles Collins

The lady that assisted me was fabulous. I was there for service and had dropped part of my key fob in the engine compartment. She asked the technician to see if they could retrieve the key fob. The fob was found at the bottom of the engine compartment. She saved me over 300. Appreciate the staff going the extra mile

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