San Jose, United States
1177 Lincoln Ave
N/A
+1 4089981122
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible seating
Willow Glen is fully entrenched in Covid policies. Everyone had masks everywhere, the store had a velvet rope across the front entrance where you had to wait till they ask the usual questions and take your temperature before being allowed across the threshold. Even with all this, they still maintained a friendly helpful environment. Prices were good--- better than on Amazon and I had a discount on top of that.
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I love the new Olukai slippers I bought from this store! These are seriously the most comfortable slippers I have ever owned. If you recently developed plantar fasciitis and heel spurs (like I did), going to Footwear Etc is a must. Before coming to this store, I bought footwear on Amazon and just ended up returning them. (Specialty footwear is just one of those things that one should buy in person, not online imho.) The staff here are all friendly and seem to know their stuff. They’ll give an honest review of the product and expert recommendations. Thank you to Robert, an awesome sales associate!
I am impressed with how they are handling customers during the pandemic. When I called ahead they gave me clear information on their hours and how many people were allowed in the store at a time, per clerks available. They also told me when was a good time to come, for when there weren't many people, and when I arrived they offered hand cleanser, checked my temperature, and made sure I was wearing a mask. The clerk working with me was professional, courteous, and friendly, measuring my foot and explaining options for the type of shoe I wanted. I felt quite comfortable shopping there, and I will likely go back next time I need another pair of shoes.
They had just what we needed for my BF's plantar fibroma. The only thing is, they didn't know it! We had to show them which product they had in stock for that specific medical issue. On the other hand, they were extremely welcoming and attentive listeners. The store was rather tidy and gave off a cozy feel. The cherry on top? I found a pair of "notorious" RBG socks! LOL. We'll be returning.
Maria is terrific! I appreciate her attentiveness, product knowledge, and positive attitude. Thank you for making my purchase pleasant!
I have bought many shoes here and Robert is the best as well as the rest. Thanks for being here in these unreal times of the pandemic of 2020!
Been shopping at Footwear etc for years. Always great service and products!
Good customer service. Good place to go for speciality shoes. They sell socks and purses along with shoes.
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Wheelchair-accessible car parkWheelchair-accessible seating