Sanford, United States
403 E Rose St
N/A
+1 8009620650
The 1400.00 titan xp 90 dehumidifier broke after 4 years. And now company doesn't answer phone. Just wanted repaired
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In conjunction with Lindsley Waterproofing I was the sorry owner of two (in succession) Horizon dehumidifiers that came from ACE. They were used to dehumidify our crawlspace. The first one failed after a bit more than a year. ACE kindly replaced it (and supplied the manpower) for 500. The second lasted less than a year, but unfortunately wasn't discovered until a few months later when a puddle of moldy water accumulated. Since it was over a year it was no longer under warranty. ACE said they would look at it, but I was unable to transport a 75# item to their office. The crawlspace professional who took it apart said the interior parts were not connected and it was full of water. It couldn't be fixed.
Have a Titan XP90 crawlspace dehumidifier purchased from them and it has failed 4 times in the last 3 years. The last repair took almost 5 months! After a month, it failed AGAIN for the 4th time and now they are not returning any emails or phone calls. I even have the contact info for the main manager there and still no replies. Absolute useless place to do business.
I have waited for 2 month now to receive my air filters. They have told me they were shipped numerous times but I have yet to receive them.
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