Sanford, United States
1811 Rinehart Rd
$$$
+1 4079367867
N/A
Ok pick up day should have been the warning - had to stand there and wait while the guy behind the counter was talking on the phone. No problem but at least acknowledge that you have a customer. After an extended wait we got the truck. Now we are here waiting to turn it in. It has been over an hour. This place is the slowest place I have ever used and will not be back. I will rent from a place that values customers and has the skill to get people through without extensive waits.
like
Well. I walked in. And the counter person said nothing to acknowledge my presence. So I stood in front of the counter for approximately 10 minutes before eventually acknowledging me. At that point her interactions seemed laborious. Like simply talking was asking too much. So it wasn't the most unpleasant I've ever experienced. But it's difficult to be patient when you're just standing there and the person you're interacting with barely talks. Or even acknowledges that you're there.
My brother and I are downsizing from a 4 bedroom house to a 2 bedroom apartment. Needless to say it involves a lot of planning on the proper stuff that you are going to need to pack all the items you have correctly. When I walked into this store I was greeted by a Young Lady named Ashley that was so nice, she made the trip a pleasure! I explained to her everything I had to move and my concern on packing it properly to prevent damaging anything. She spent so much time showing what was the best way to pick the right manner in both packing and protecting everything I was concerned about. That being said, if you are moving and have to purchase the best stuff to make your move a successful one, I strongly recommend that you choose this U-Haul store to go get what you need and ask for Ashley. You will be very glad that you did!
Will never rent from here ever again. They charged me an extra 20 dollars for leaving a car trailer exactly where they told me to. I would have been more than happy to park anywhere else even put it back where they go. Very deceptive personnel only had me park it there so that they could charge the extra fee. I bought a car trailer after this visit. And will never rent from uhaul ever again. Would not recommend it to my worst enemy. USE PENSKEE OR YOUR NEIGHBORS TRUCK SAVE THE HASSLE!!!
Nice clean trucks. I would give 5 stars but they are clearly short handed, so it takes a lot longer to do pickups than it should. Expect a long wait on Saturday mornings since they only had 1 person working at the counters with 6 of us scheduled for pickup st the same time. Made us run late as we left Uhaul 40 minutes after our scheduled pickup even though we arrived early.
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