Sant Just Desvern, Spain
Carrer de Frederic Mompou, 3,
N/A
I would rate 0 stars if I could. Flowers were supposed to arrive on my mother's bday, and now it says they will be delivered with a 2-day delay. I tried to contact you twice over the page and twice over the phone (the answering machine tells me to call within office times -9 to 18hours-, which I am obviously doing); however, I got no reply. I am very disappointed with the service, this order was important for me as both me and my brother live abroad and we couldn't travel and spend my mother's birthday with her due to COVID... nor she received our gift. I will definitely not ordering from you again. Let's see if at least I get a reply about cancelling my order.
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2 days after the wedding flowers were not delivered yet! Ordered flowers w chocolate to be delivered on the wedding day. 2 days after they weren’t delivered yet and they say in the email “they are working hard to deliver as soon as possible”. Had to ask a bride (well, a new wife now), if they got flowers, instead of making a lovely surprise. And still got NO answer on my question, when the delivery actually is going to happen. They did offer a discount 20% on the costs of delivery. But what’s the point, as I still don’t know when/if my gift will be delivered. SHAME!!
I ordered flowers to be sent to GB on Feb 11th in time for Valentines Day. I recieve an email on the 12th saying they were undeliverable. I messaged them 4 times and no response from anyone. Its now Feb 15th and the flowers were still not delivered. So, I decided to call the town where they were to be sent. The florist that deals with FloraQueen said they had to refuse the order as they were too busy. So, FloraQueen not only didn't deliver the flowers as requested but also lied to me that they couldn't deliver them yet they still took my money. I havent seen my girlfriend in a year due to Covid. Wanting to make Valentines Day as special as we could and this company lied and stole money without any correspondence. Its disgusting that these people would take money, lie, steal and still not correspond with the me. Business should be shut down!!!
Million thanks for delivery on time and the product quality is good. This is my 1st order from oversea to Russia. Even there're little case that one of the item is missing but the customer service's respond is cool and I shall be patient to wait for them to settle for me as this is only small matter , overall its a trusted service. I strongly recommend for oversea gift delivery this is the very good service. Thanks very much Flora Queen.
I would not even give them 1 star. Ordered flowers x 2 for valentines 2 weeks ago and they did not deliver and worst of all l have sent an email every day since for my refund and not one reply. Does anyone have a phone number for this company as email does not work.
Deli
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