Santa Clarita, United States
23645 Creekside Rd
N/A
First of all, Matt is the man! He is so positive, friendly & helpful. He made my husband & I feel at ease about our different vehicle options & knows what he is talking about. I often feel like I am being 'schmoozed' at car dealerships but Matt is authentically there to help you get the car that you want. We casually went in to look at cars after our morning workout and are going to bed with a car even better than we imagined! We are happy with our overall experience and will be spreading the word.
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Drove out of county just to come here. The staff provided great service to my family and I. They had a great selection of cars. Matt H. helped us and he was awesome! He got me the exact car I wanted and quicker than I expected. He definitely works hard for his customers and does not waste your time. I had a great car buying experience thanks to Matt and the dealership as a whole. I definitely recommend people come out and give Matt a visit! You can tell Matt cares about his customers, unlike most salesmen.
One of the service managers there is very courteous there and I always select him now but a few issues. Very expensive service and my belongings came up missing. I called and emailed stating my g-shock watch that was 200 came up missing after a service session but nobody wanted to admit fault. I know it's never a good idea to leave valuables in your car but I'm a nurse and had just come off a 12 hr shift and made the mistake of leaving my clinical gear in my car for my next shift. I was using this particular watch for it's durability and resistance to moisture. Now I'm just out 200 dollars and all they could do is say they didn't ever see it. I put the watch in the same exact location in my car after every shift to prepare for my next shift. On top of this it took them 7 days to replace a mass air flow sensor. I had to call and text a total of three times to figure out what was taking so long. Instead of offering me a rental or anything I was just told the part is on its way and that my service technician had called in sick the last day it was there. I love my Subaru and that's the only reason I take it here. Could be performing maintenance myself for a fraction of the cost and grief I've experienced here.
Love Galpin Subaru/Mazda! Have used them twice in the past 5 years for purchasing our new vehicles! Always feel well taken care of and not pressured! Purchasing a new car is such an experience and we were pleasantly surprised by the helpful service both times. Our most recent visit we worked with Michelle Smith. She was so helpful and knowledgeable! I am sure we will return again. Highly recommend them over Mazda/Subaru in Bakersfield!!!!
Nate, Doug and the entire team were absolutely top-notch from start to finish. Nate made sure to have everything ready to go for us and it was a breeze to get the pricing worked out. There was no confusing number shuffling, no hidden costs... none of the stuff that makes it a hassle to buy a car. This was the best leasing/purchasing experience we have ever had and we have already been raving about it to everyone. Absolutely lovely experience and exceptional commitment to the customer!!!!
The service used to be better a year ago. Now they don't seem to work efficiently. If you have to service your car and want to wait for it, make sure to come after 9 because that's when the mechanics actually start. Also, they don't give loaners to people servicing their car who didn't buy their cars at Galpin. Pretty shady if your car is under warranty anyway from Subaru.
Got a new Mazda 3 from this dealer. Michelle is great. She is very friendly, helpful and know her cars very well. Kurt the finance guy was nice too. Overall, everybody at this location is very professional and welcoming. We will definitely do business with them again!
Great experience! I highly recommend talking to Francis if you are looking to buy a car. He's a great guy and does everything he can to make the customer happy. Couldn't have asked for a better dealer!
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