Santa Cruz de Tenerife, Spain
Av. la Salle, 42,
N/A
+34 912066655
No wheelchair-accessible car park
First time ever I visited this office today! Never had problems with ING direct bank itself. Called them twice within a week to ask if I can withdraw 10,000 in cash at the office (the weekly limit at ATM being 4,000), the operators confirmed that indeed there is no need for advance notice in case of withdrawal of this amount. Upon arrival I was informed by the clerk that I can only withdraw 5,000; and have to come again tomorrow for another 5,000; not to mention that this is the only ING direct office on the island of Tenerife, and I live 70km away from it, I actually needed that money today and planned this trip very meticulously. I was very disappointed with this office and will be filing further complaint about it. Also, I have much less confidence in this bank, and doubts about trusting it with my money...
like
Staff isn't helpful. They just want to get rid off you as soon as they can. They don't explain their offers well, are in a rush. They didn't want to open a promotional account for me as they said I was not illegible for one. I opened it over the phone calling the bank's general line an hour later. It was a shame that they couldn't do it in their office as I wasted my time and petrol to go there. Should have stayed at home and call. Hopeless in my opinion.
unfriendly and not helpfull
Maravilloso banco, ni un problema en estos 3 años. Eso sí básico entender que la mayoría de las opciones y peticiones se hacen desde la app. Nos encanta!
Es uno de los mejores Bancos con los que he trabajado. Aparte que te facilita por vía Internet muchas cosas y a la hora de ir a la sucursal, te atiende muy bien. Aparte que no pagas comisiones por tener las tarjetas no por las operaciones.
Tomo nota de que no me aceptan el rescate de mi plan de pensiones estando en ERTE por estar fuera de plazo. Su valoración negativa sobre mi solicitud recibe ahora la mía. MUY MAL!!!...... Continuará.
Llevo 10 años ni un problema y nada de comisión no e tenido que ir a la oficina para nada todo a través de la app que funciona del diez
Terrible atención presencial por parte al menos de una de sus trabajadoras...llevo años en este banco ahorrando cuando no tenía oficina física, menos mal que no fui primero a dar con ella porque si no no tendría la cuenta.
Deli
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