Santa Cruz, Portugal
R. De São Fernando 5
N/A
+351 291529000
Rooms are spacious and clean, hotel staff professional and friendly. Good variety on breakfast buffet with a chef preparing eggs at your liking. Highly recommended
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I had a very nice stay in this hotel. The service, food and accomodation were very good. The only thing I was missing were some animations for my son, but we organized our time ourselves.
We stayed here for 8 days. Everything was without a fault. The staff was more than amazing and always helpful, the food ridiculously good (I mean lamb chops and duck fillets for lunch??!) unreal deserts, cheeseboards.... And the list goes on. Very clean, great rooms. The hotel is 5 minutes from the airport so very quick transfer times. Pool table, sauna, steam room, jacuzzi etc...
Stayed here on a business trip and I was very happy with this hotel. Great, spacious room and an amazing breakfast! The location is fantastic, right next to the ocean. The staff was brilliant and helped me every time I had questions. I want to come back for a vacation!
We were provided this accommodation by Easy Jet after a delayed flight. We were told drinks and food were provided but was not stipulated only at a set time whilst eating. I went to the bar ordered a coke presuming this would have been provided. whilst i understand it isn't (fault of easyjet not the hotel) I dont think the manager handled it in the best way. He took the option of pouring the coke away instead of just educating for future. This to me doesn't seem like a very good way to treat people who could be potential customers in the future. Key card didnt work half the time and their is a lot of banging from the door in the corridor. I visit madiera a lot I guess now I know which hotel not to visit. In this instance there was a clear opportunity to turn service around but for the sake of 3 the manager took a different stance.
We only stayed one night here so limited time to explore all the facilities. The hotel is situated right next to the sea - and the airport. Rooms had everything you would expect for a four star hotel. Our children enjoyed the large outside pool. The hotel offers lots of facilities but many were closed during our visit due to Covid. The food was basic but plentyful. I'm sure during more normal times they offer a much wider selection.
Nice hotel not far from the airport, quiet area, staff lovely.
Really lovely people, tasty buffet food with lots of choice. Beautiful clean pool, gym and even a trampoline!
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