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North Bay Ford

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Santa Cruz, United States

northbayfordlinc.com
Auto repair shop· Lincoln dealer· Auto Repair· Ford dealer· Car dealer· Used car dealer

North Bay Ford Reviews | Rating 4.2 out of 5 stars (5 reviews)

North Bay Ford is located in Santa Cruz, United States on 1999 Soquel Ave. North Bay Ford is rated 4.2 out of 5 in the category auto repair shop in United States.

Address

1999 Soquel Ave

Phone

+1 8314575858

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

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Allana Burdette

We contacted several dealers and searched high and low for the specific truck we wanted and because of Covid it was clear that we would need to travel to get the exact match to what we were looking for. North Bay Ford was set to receive the truck the following month, our salesman Leo was extremely helpful and responsive to coordinate the purchase of our vehicle that was pending delivery. What we appreciate most, was that North Bay Ford was honest and straightforward - they did not try to add any unwanted items onto the vehicle or the purchase! We also worked with Kali and Alejandro, they were also very helpful and communicative. Kali worked hard to have all our documents sent to us electronically and by overnight delivery so that all the paperwork was completed before our arrival so all we needed to do was grab the keys and start the drive home. We traveled from out of town to buy this specific vehicle and we would do it again just to work with North Bay Ford!

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Jason Oliver

One of the best car buying experiences I've ever had. Paperwork, was quick and accurate, great price, NO BS. Bobby was great to work with. Highly recommend North Bay Ford.

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Jeremy Johns

I had the pleasure working with Kyle on purchasing a truck this weekend. He was super patient, ensured that I didn’t lose the vehicle since I was several hours away, and took all the COVID stuff very seriously. He even came in on his day off and ensured he personally handed over the keys and walked through things. He was the best sales person I have ever dealt with. The finance person had all the documents together, had a setup that ensured everyones safety and was very pleasant. This store knows how to treat their customers right, ensured they are safe, and they have earned a customer for life. I highly recommend them, especially Kyle for your sales needs.

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Nad Henc

Service department failed to find a loose battery cable. I reported being stranded and needing a jump start to the service department. After leaving my car for a full day, I was told the battery needed replacement, even though it was less than a year old. After spending many hours getting a warranty battery replacement at the parts shop where I bought it, and swapping out the battery only to discover the car still wouldn't start, a guy from the parts desk found a loose cable. He tightened it up and the problem was fixed. North Bay Ford failed to find this simple problem.

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amber reinhardt

AVOID THIS DEALERSHIP My husband purchased a CPO Expedition El Platinum from this dealership. We have purchased multiple CPO Ford and have never had issues like we have with this vehicle. Upon delivery the vehicle had a horrible cat urine smell. The dealership agreed to detail the vehicle and had commented about some cat food being cleaned out prior. The detail was unable to remove the smell. We took it to the local Ford dealer to get an estimate on removing the smell- this totaled over 4k dollars of repairs on a 34k dollar CPO vehicle due to the dealership having such low standards in regards to their certification of CPO Fords. There has also been confirmation that parts were replaced due to a cat being in the vehicle, possibly till death. After purchased we discovered seat covers were replaced after Ford customer service dug into the case. We are currently trying to remedy the situation through Ford customer service, but they are having difficulties contacting and working with the dealership.

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