Santa Maria, United States
309 Cooley Ln
N/A
+1 8887425877
Delivery
Wheelchair-accessible entrance
My package was literally in town and I got an email. Got a notification saying that it was out for delivery and then it never showed up. I patiently waited because I figured something had happened. Recently my packages have been late by a day or two anyways so I wasn’t too worried. The weekend passed and my package hadn’t moved since it was supposed to be delivered, so I got nervous and called. They said they would do an investigation and sent me an email asking if I had gotten a replacement sent to me, but I haven’t heard anything from them since. Yesterday, I checked my package again and it says is in MICHIGAN. How? No apology. No explanation. And an extra week added to getting my package. Thanks UPS. I don’t know how someone hasn’t said something? The first review I read saying they just don’t think sums everything up here perfectly.
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I have called this place three times and every time the customer service was easily the worst I’ve ever had. The first time was a gentleman who clearly did not want to be on the phone and ended the call abruptly. While the second and third time a different lady would barely answer if not avoid my questions and made it rushed. Worst ups ever.
I think this is the first bad review I have given in my entire life! Watch out for the hours, which say open 10 to 5 but closed noon to 3. So they are really only open 2 hours in the morning and 2 in the afternoon. Still waiting in line (getting longer by minute) no service person whatsoever. There are about 10 people working here though in the warehouse so I just walked into garage and asked if anyone was working in office. When I got here I was third in line, now there are ten people behind me. Maybe one day they will help me. Ok to add to this post... Eventually the ONE person working the counter came back. He would not give me my package (a Christmas gift from our four kids for my husband). Our son that organized and ordered it, called UPS and per their instructions: wrote a letter, signed it, wrote the tracking number, and included picture of his drivers license. His middle and last name is the same as my husband. My last name is the same as my husband. I gave him my passport! This was still not enough. He said I should have a CA license. I told him we just moved here YESTERDAY, which is true. I told him I could show him our home deed and many bills with our CA address. Still not enough. After arguing with the guy for 15 minutes (45 minutes including the wait), I was finally able to get the package. My son said it was the same way with UPS on the phone. He said \it's like they don't think.\ I think that sums it up.
My packages show up and some of the boxes looks like they were opened. Had one package say delivered but it never was placed on my front porch as I was home and came out shortly after the time they listed. Poor service Will use Fed Ex instead when I can.
Multiple delays and still no package. Wondering if I will ever receive it.. was supposedly out for delivery on the 25th and never showed up. No new delivery scheduled and has been sitting there since the 25th. I spoke with customer service and was assured I’d receive it this evening by 9 pm. NO PACKAGE. I would drive 30 min there to go get it myself, but I’d probably hear some BS that it is “out on a truck”
Deli
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