Saratoga Springs, United States
99 Walworth St
N/A
+1 5185842300
Not happy at all. Sadly I was unable to get my regular plumber to fix sooner. The actual work in my home was 1 h and 20 min. After taking an hour to figure out problem they left to get part across town. Apparently it was out of stock and had to get elsewhere. Nobody told me this so I had to call and ask “Where are they?” Finally, 6 hours after time of appointment one of the guys returns and installs it in 20 min. But my bill is for 3.5 hours! I called to simply have bill explained to me and the woman on the phone was immediately defensive. She explained that the bill looks legit to them. She offers nothing and makes me ask specific questions. So, apparently, living in Wilton requires much travel time from Saratoga which apparently I am charged for. The fact that they disappeared for 6 hours without explanation means nothing. The fact that I had to call to find out if they were returning means nothing. The fact that the part had to be delivered apparently is my problem. I was told I should be happy they didn’t charge me delivery fees or to pay the person to retrieve the part - something my regular plumbing company said would be absurd! So what were the 2 billed hours for? Never got an answer. Why did they not explain their billing practice when they left the house? When done I expected to pay or be told the price and he said he didn’t know. I know for sure it would have been better waiting the extra day without hot water than to deal with Mulholland. I’ve already confirmed with my regular company that they do NOT operate like this. I would have been charged a reasonable fee for house call and diagnosis. Labor and parts would have been time spent in house. They would have assumed responsibility for not having a part in stock and would NEVER charge a customer for time spent getting the part.
like
The service was prompt, professional, and considered the pandemic when interacting with our family. The work done was an expansion tank and water filter replacement, the pipe work was done so clean and organized. I highly recommend their services!
Unpleasant frustrated workers who did not take time to do the repair as it should have been done. This caused the job to take additional time to undo the first “fix” and redo it correctly. Of course, the customer was charged for their incompetence. They didn’t come when they said they would and they were short and nasty in dealing with the customer’s questions. I highly recommend you go elsewhere.
Mike runs a great crew and honest business. His team responded rapidly and professionally to our need for a new well pump and water heater. They quoted a fair price and stuck to it, and John and Tyler did great work installing the new stuff and removing the old. John also very clearly explained how the new system worked and how to change water filter, etc. We were only off water for a couple hours at a time!
Great tech experience with Brian. Saturday afternoon. No water. Found the problem. Temp fix in place. Saturday evening. Water.
Deli
The best companies in the category 'Deli'