Sevenoaks, United Kingdom
74 High St
N/A
+44 1732789700
Wheelchair-accessible entrance
Our experience with Savills Sevenoaks has been outstanding. We had the absolute pleasure of dealing with Richard Smith who is the ultimate professional with a huge wealth of experience and enormously affable. Needless to say we sold our property with Richard managing the entire process expertly - we cannot recommend Richard and this branch enough.
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This particular review is for the Sevenoaks branch of Savills which is absolutely dreadful and has caused my partner and I a great deal of stress over the last year or so. We rented a property through Savills in the local area. Before and during the tenancy, they failed to establish a clear relationship between themselves and the landlord which therefore had a constant adverse affect on the communication and problems we faced with the property during our tenancy. From the initial application process and the communication during the tenancy to the eventual process of checking out, they failed in all areas to provide even an average level of service. They ignored calls and emails, often promising to get back to us but they never did. Whenever we did manage to speak with them, we were greeted with rude, dismissive attitudes. They shunned any responsibility they had towards the property, reminding us it was managed by the landlord - however they never seemed to communicate this fact properly with the landlord in question. They were dismissive, unsupportive and on one particular occasion- very sly! Not to mention, the immense pressure we felt from them during the uncertainty of lockdown back in March to sign onto another 12 month tenancy... Overall, do not waste your time either letting your property through this company OR consider letting one of their properties as a tenant. If you do, you’ll wish you’d seen this review sooner. We’ll be making a formal complaint about the individuals involved directly to head office in due course. Thank goodness we’re now settled and happy in a new property with an estate agents that have been great.
Olivia was really helpful from start to finish, she managed to even speed things up a bit for us. Always pleasant whenever we called and was on hand to answer any questions. Thank you Olivia
Savills were so incredibly helpful during my purchase process. Oliver was quick, efficient and a pleasure to deal with. When he wasn’t around there was always someone to back him up and keep the process moving and smooth. I definitely recommend using them.
We have had many dealings with Savills in Sevenoaks, and everyone in the office has been extremely professional, helpful, and efficient. When we first moved to the area just over three years ago, Olivia in lettings worked tirelessly to find us the perfect house. Monica and Julie were fantastic at overseeing the property throughout our tenancy - no issue was too big or too small for them to handle, and they always responded immediately to our queries. When we decided to buy the property we had been letting, Oliver in sales was instrumental in securing the deal and guiding us through the process through to completion. We could not have asked for a better team to look after us in Sevenoaks.
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