Scarborough, Canada
863 Milner Ave
N/A
+1 4162862317
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
My family and I have been longtime members of Fabricland, over 25 years to be exact. We have experienced kind and valuable service over that time, well that is until yesterday. We asked multiple people different questions and each one was returned with rude, snide answers. If you don’t know the answer to something then merely say, “I’m sorry but I don’t know the answer to that question”. NOT “How am I suppose to know?” or “I don’t know what you’re talking about!” or when we mistakenly asked the same person twice (as it’s hard to tell when everyone has masks on) “I already told you I don’t know!”, all with a tone that clearly can’t be projected through typing. Just a few examples of the attitude we received yesterday. When I didn’t notice the price on one item and asked an associate I was responded with a “It’s right there!” (Again insert a snide tone). Everyone seemed like they hated their jobs yesterday, but hated the customers even more. I don’t think it was just towards me as I noticed the only other customer in the store received similar tones when asking for assistance. I left feeling uneasy and disappointed and I will be shopping at other locations from now on. I can’t believe this has to be said, but I hope management sees this review and has a meeting with their associates reviewing what it means to be helpful and kind to others.
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Love Fabricland! Great fabrics, always use your membership card for sales. Lots of parking. Friendly and helpful staff. Happy sewing!
Fabricland has safety procedures in place to help customers deal with Covid19. There was a bit of a wait because they allow only a certain number of people into the store. Friendly and helpful staff were on hand to advise and cut the fabric we selected. Great prices, some discounts made for a good shopping experience.
Great Sale and good customer support. Sales Rep was patient and informative. Security at entry point ensuring that was everyone was masked was also welcoming
Huge collection of fabric, decors and seasonal stuff. Lots of parking space. Customer service is ok.
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