Scarborough, Canada
300 Borough Dr
$$$
+14162905358
N/A
My fiancé and I had purchased from Fine Gold but was told that they are the same company as The Diamond Company therefore picked up my diamond ring there. We have paid for a loose round brilliant diamond with: 1 Carat Very good cut Colour F Clarity VS2 With 2 appraisals, it is actually: 1 Carat Good cut Colour H or I Clarity SI1 I went back to them for a refund and was refused multiple times (2 store attempts, messages and phone calls) This is a very dishonest business. I am currently attempting to have them refund me via our banks. Even if I get a full refund I am still at loss because of 2 appraisals Update: They will not process my refund if I return the ring unless I sign papers stating that it is FULL and FINAL settlement and that this is kept confidential. What kind of business is this? They're at wrong and they want me to sign papers so I cannot pursue them legally nor talk about it????
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Very poor business practices, and even worse customer service. In today's economy, luxury items are not a must. But when one does decide to make such a purchase. The expectations for good service is high. But this establishment cannot even provide the level of service you would expect from their far less expensive competition. By the way, if you buy a watch from here, check the battery, and learn how to size it yourself.
I bought my fiancé engagement ring here and they did not give me any information on the ring. It has been less than 6 month's and 1 of the stones has already fallen out. There work is of poor quality and there attitude is as well. If you shop here you will be very disappointed and that's the least I can say.
Deli
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