Scarborough, Canada
Town Centre, 300 Borough Dr
N/A
+14162963434
i was calling today gor a return slip but they did nt reply i wait for two hours they put me onhold for two hoours i dun know why they dun send return slip with order.
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Customer Service was alright. Staff aren't very friendly but they are not rude either. I found that the clothing was a little pricey but I bought a shirt anyways because I really needed one and was out of time shopping around. Overall I give the experience a 4 but when paying more than you feel you should you want very good customer service.
Today I was served by Bobby and this was my first time shopping for a wedding suit LOL. She was really open to telling me where I needed to find what I was looking for, and she helped out pick a really great look. She provided some amazing customer service skills, and she makes me want to come back to the Chateau for my next fancy shopping spree. It was just overall very comforting, when I honestly expected a suit shopping scene being a bit more stressful LOL.
This is a good store for special occasion clothing. They do have nice stuff for special occasions. I find the price a bit expensive for the quality and the not so good return policy. Their return policy isn't so great so you have to be sure you get the right one you want.
Walked in the store looking for specific items but they weren't available. Amena started showing me other options instead and they're perfect for my style. She's very attentive, humble and has great taste. Ask for Amena for styling suggestions if you're into modern chic style like me!
I always shopping here. Store manager is so friendly, patience and helpful. I was confused about my shoe size 7.5 or 8. but she gave me other shoe to try to make sure my perfect size before process online transaction. Amazing friendly lady.
Thank you Amena for all your help. I was having the toughest time finding the right accessories to pull my outfit together. She really took the time to assist me and provided excellent customer service. This store is truly lucky to have you. Keep up the amazing work!!!
Katie was so kind and patient with me. She's so professional and yet so friendly. She should be promoted to a manager position of she isn't one already. And Le Chateau's shoes are excellent, especially the leather ones. I'm sure their dresses are too, though I'm yet to try them.
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