Scarborough, Canada
1555 Warden Ave
$$$
+1 4162983216
N/A
Amazing experience! Had my hitch replaced here today and it was a smooth and pleasant experience. Joey took my initial call, spoke to the mechanic Chad and was able to schedule me in immediately to see if my hitch could be replaced. Chad was courteous and professional. He helped by removing the stuck on, rusted hitch cover and cleaned the hitch, so that I could use the existing hitch while waiting for the replacement to arrive. He then went to another location just to pick up the required part, keeping me informed of progress throughout the process. The actual replacement of the hitch was done on time and with ease. The girls at the front desk were friendly and helpful as well. Overall a wonderful experience. Great customer service. Thank you so much to Chad, Joey and the girls. Now I can use my hitch again!!
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Great assistance, truck and trailer were in good shape... made it 500 miles, grabbed the car, turned around drove 500 problem free miles back. Customer service was great!
We paid for added insurance to cover our stuff. Some of our stuff was ruined because of a hole in the storage unit that let water in. We figured that is okay since we have insurance! WRONG! They will reimburse us only the amount as if it depreciated. We can’t even buy our kids new beds because the stuff apparently depreciated in value. What kind of scam is that? We should have had the amount to buy our children their beds returned! What it would cost to buy the exact same bed. Anyways, DONT BUY THE INSURANCE! It’s likely more than you would get in return!
Not a problem with renting and returning U-Haul truck from this location. Well staffed and honest review of my rental contract. Equipment was as expected and ready when reserved.
Good hours. Excellent utility and covered trailers for rent.
Picked up a 15 foot truck here today at 930am. After doing the paperwork we hopped in the truck to start our day of moving. The truck was almost out of gas ...less than 1/4 tank. Why would your first stop have to be at a gas station?? I called and was put through to an unknown woman (hung up on me when I asked for her name). They did not offer an apology no offer any free km to compensate us for the extra time we had to stop for gas. Poor service and to hang up on a customer when they ask your name is in acceptable U haul. If you don t want to use your name don t answer the phone. Needless to say I will not be returning here any time soon
I rented a 15ft truck for 2 hours and they tried to charge me for 2 days. When dropping off the truck I made sure to have everything signed, inspected and the rep said I was good to go. Based on my friends poor experiences here it all seemed too easy so I checked my bank account the day after and they charged me double. When I called the store Steve hung up on me after putting me on hold for 2minutes to check my order. I waited almost an hour to speak to someone and people kept picking up and hanging up. I ended up having to speak to 2 people at the main line and another 2 people at the warden location. MAKE SURE YOU CHECK YOUR BANK ACCOUNT AFTER. The other lady I spoke to said Steve probably hung up on me and reversed the charge. When I asked why they charged me twice they said the rep probably didn't report the truck was returned even though I signed all the paperwork and returned the keys. I also emailed the general manager and it has been weeks and no response. Based on what I've seen and other reviews, My suggestion would be to have everything documented and video tape all your interactions with the workers there. Stick to Discount instead it's much better and you don't have to worry about things like this.
I had my hitch installed at this location today. Everything was fine, people were nice, the hitch looks good (and comes with warranty). Totally satisfied. Thank you!
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