Scarborough, Canada
300 Borough Dr
N/A
+14162900692
Adequate quality products at great price. Superb value for money. Check out for the long try us and buying lines.
like
Very affordable prices
Looks like the store is closed now!
I really like this store, I went there for the first time last week and had a great experience. I didn't even know that they had a children's Urban Planet. The Sales associates are great so nice and really helpful, especially the young lady with the short boy cut hair style, just an amazing sweet girl. Thanks for being so nice and helpful. I do wish that they had more variety for the older boys though. I wish my daughter still wore the sizes here, because they got such cute clothes for the girls. I found it to be very affordable. My son loved the clothes, a 12 year old wants to be very stylish and they covered that. I'm not sure of the quality because they haven't been worn yet, but so far we are happy. For sure this will be my first go to store for my son's clothes.
Although I like Urban Planet and i love their Montreal location! However, this location has the worst customer service I have ever seen. I saw the guy of the fitting rooms literally kicking a lady out saying you can't try this on we are going to close. She told him there still 25 mins to close but he refused saying you will take forever anyways. Even I ask another employee for a short and she did not even look at me. She said that what we have. If you find it great if not go to the next store! How rude. The business owner showed really be aware of this. I will also email the company to let them know.
It's was filled with colorful seasonal clothes, nice and pretty also discounts.
Ok, so you already know when you shop here you aren't getting the best quality clothes, but it's affordable for what it is, but to have the manager reject assistance from other employees to jump on cash to help move the increasingly long (and agitated) line makes absolutely no sense. THEN when patrons in the line SEE him tell the employee no help needed, ask him if he could get another person to jump on cash, have the manager say "if I had a choice to NOT be the only person on cash having people watching me side eye, I would get help". Really dude?!? We all saw and heard you reject said help! So now we don't trust you. Manager then starts to advise people they can only exchange until Jan 12, 2019 saying he fought head office to allow for exchanges because they wanted to make everything final sale......dude, we're not stupid eh. We're really not stupid.
Customer service was great. The cashiers were attentive, diligent and appears to have cared about our experience shopping in the store. If you see something you like, buy it...because next visit there is high percentage chance you will not find it again...even size wise.
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