Schaumburg, United States
350 E Golf Rd
N/A
+1 8882218200
DeliveryIn-store shopping
Wheelchair-accessible entrance
Car washOil changeRepair services
Took my car in for 80k inspection that they recommended. I thought it would be a thorough inspection for being a Lexus dealer but I'm reality they're scam artists in Service. After 6 hours, they claimed my brakes needed replacement along other repairs for a 1400 bill. Took the car to a Firestone for a second opinion and my brake pads were above 6mm, well over recommended levels for replacement. And they also completely didn't check my cabin filter or engine filter, which seems fairly standard for a regular scheduled maintenance. They have decent customer service but the auto service department can and will scam you if you're not careful.
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Have bought a couple cars from here. Sales team always seems to be missing.... Always have to ask for assistance. Service department is great. Always somewhat accommodating with loaners. Good follow up. Quick. Service bay let's you pull inside for drop off and pick up. Nice on cold days.
Woodfield Lexus IS the best dealership I’ve experienced. Friendly, efficient, honest and an impressive facility says it all. We bought our first Lexus because I knew it was a dependable car and I planned to keep it at least 5 years rather than getting a new one every 3 years. That was 15 years ago and I’m still driving my 2005 ES300. I still love driving it and it runs and looks great. The best part is that I’ve saved a ton of money by not having car payments for the last 12 years. We get it serviced at the dealership regularly. We bought a second Lexus ES in 2011 for my wife and we hope to keep it for a long time too.
Lexus vehicles, also dealerships, are by nature 5 Star. Right? But let me offer a new dimension of customer service... Recently, my 91 year-old aunt passed and left me her 2006 Lexus RX 400. Being from Tucson AZ, I was grateful, but opted to sell it. Not surprisingly, buyers were plentiful. The buyer first in line was interested in service records. My aunt saved everything, yet I could not immediately locate this file. One call to Andy Ullberg, Service BDC Manager at Woodfield Lexus, and I had a PDF of the vehicle's entire service history. Amazing? Probably...for other brands or other dealerships. For Andy Ullberg at Woodfield Lexus, it's how he rolls!
Just bought a used Lexus RX from Woodfield Lexus and I could not be happier! We worked with Dan Rosen and he was really helpful in picking the perfect car for us. Their team is professional, knowledgeable and friendly. I would highly recommend Woodfield Lexus and I will be going here for all my cars in the future.
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