Schertz, United States
4825 FM3009 Ste 100
N/A
+1 2106514667
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
AT&T at Schertz provided superb service. I went to the store for assistance in activating new lines and transferring everything to new phones. Taylor immediately greeted us and asked how she could assist us. After knowing what we needed, in no time she explained what needed to be done and started the process. Thru the process she was telling us what she was doing and engaging in small talk when the phones were updating. Taylor is a great representative of AT&T with the skill and knowledge that quickly resolved our concerns. Job well done Taylor. Keep it up.
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Frank was very helpful. Got me In and out in a timely manor. Very informative on everything. Highly recommend this store for all your needs!
All I can say is this is hands down the best service I have ever received at any cell provider. I'm not just talking AT&T, I'm talking any of them, Verizon, T-Mobile, whatever, this store blows them out of the water on customer service and experience. Haley was a rockstar and made my visit about as easy as waking up and putting shoes on. I waited forever at another AT&T store and ended up leaving there to come to this out-of-the-way gem and I couldn't have been happier. Left with a new, activated phone all within a few minutes and was provided all the information I needed to switch all the things from my previous phone to the new one. I will never visit another store as long as I live. Kudos to Haley and team!
The Rep was very professional and courteous. Overall with customer service it went very smooth process. Thank you! Taylor Ross
We had a fantastic experience with employee Blake. Even though he was the only salesperson on duty, he equipped my mom & I with new phones, while simultaneously caring for what were obviously some of his “regulars” (a few elderly folks for whom he patiently answered questions about their existing phones). He also kindly found us a way to save on our phone plan! Overall, Blake exhibited extraordinary patience and customer service. Thank you!
Thank you so much to Karen and Frank at the Schertz AT&T store. We came in last night about 20 minutes before closing and Karen stopped to hear about our negative 2 hour experience at another AT&T store which had happened just before we walked into the Schertz. We purchased 3 iPhone 11s from the other store and that store just told us to go home and make the phone to phone transfer which my husband and I really didn’t know how to do. Karen did the iPhone 11 for my one daughter and taught my husband how to do the other ones at home which made my husband and I more comfortable with the process. We also purchased 3 screen covers and 3 clear otter boxes. Karen took the time to Carefully and beautifully put on the screen covers on all 3 phones. She also helped me to look at my bill to see how I could save money. At the other store they said they couldn’t talk to me about my bill and that I needed to call the 1-800 number to get help. She enrolled us in automated billing and that saved us something like 10% on each line which was amazing. She was so kind and helpful. Frank was busy closing the store and still managed to participate In the conversation on how we could save money and he was very supportive of Karen staying late to help. God bless Karen and Frank. This was exceptional customer service. We will never go to another AT&T store again. This is the first post I have ever done on google review and so happy to do it for the great people - Karen and Frank.
Haley (spelling?) and the other gentleman (I was unable to catch his name) are absolutely some of the most kind, patient, and knowledgeable people I have had the pleasure of coming into contact with. I HIGHLY recommend this store and their services completely based on these two individuals that helped me. Their kindness blew me away, and that is such a wonderful thing in this world we live in today.
I had a great experience today! Went in thinking I would be here a while but Haley took care of me very quickly and greeted me as soon as I walked in the door. I appreciate the great service and recommend her to anyone who requires assistance with their account.
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