Schertz, United States
5000 Baptist Health Dr #102
N/A
+12103330798
Nice office. Very kind patient listener. Would definitely recommend
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Maybe this is a good office, I wouldn’t know. I just spent 20 minutes on the phone trying to make an appointment for my daughter. I was very clear about what the appointment was for from the beginning. We’re new here, needed to establish a GP, and to have her prescriptions refilled. I had to give ALL of my information, and after being put on hold 7 times in 20 minutes (not exaggerating) I was told it would be two months before my daughter could be seen, which meant she would run out of medicine. When I explained that, I was put on hold again, then told they could get her in with someone but they may or may not refill some of her meds. Apparently they are not here for healthcare......
Dr Botello is amazing! She was quick to see me(only office i personally know who understands the meaning of an appointment) and she was very thorough. Took the time to address all of my questions and concerns. I am beyond happy I found her online and hope she’s my PCP for the rest of my life!
Don’t even bother scheduling an appointment with her! Very unprofessional and the front desk reps were carrying on a conversation while I was standing to sign in. I drove 40 minutes and was told I’d have to reschedule although I was on time! If I could give -100 Stars I would
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