Schertz, United States
8215 Agora Pkwy
$$$
+12106587000
N/A
Kelvin helped us find the bed we were shopping for and did not pressure us like some others would to buy something more expensive or more than what we needed. He was kind, friendly and very informative on all the different bed types and answered all our questions and provide even more information we didn’t know to ask. We’ll definitely give him/Mattress Firm our future business, thanks.
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Awsome customer experience, made it too easy to get into a new mattress! Plus there pillow selection is good too.
When my girlfriend and I walked in, we were just going to price mattresses however, we ended up leaving with a delivery date for our new mattress. It's all because of Heather!. She was amazingly knowledgeable and truly loves her job. She wasn't pushy, nor was she trying to just get the sale. She asked us our budget then chatted with us and even humored us by showing us the lower priced mattresses. In the end, we went with a higher priced mattress that we were both happy with and it all came down to the amazing service she gave us. Even her coworker was doing an amazing job with another customer who was there before us. Amazing store with amazing employees!
Have not shopped for mattress in a long time. Was going out to shop, however once we visited Mattress Firm I didn't have to. Atmosphere was great I wasn't pressured into buy anything I didn't want. Made my own choice so experience was good. I would recommend Mattress Firm to any one ready to buy a mattress.
Went looking to find a bed for my parents that would best fit there needs Kelvin was the gentleman helping us showed around the store asked my parents how they sleep if they had any problems. Kelvin was professional, attentive, and supportive in guiding us to our choice. He was clear in his answers and allowed us to make our decision without any pushing. Very pleasant experience. Will definitely be going back to him!
We visited the Forum location twice before making our decision to purchase a new mattress. Representative Heather Springs was friendly, professional and extremely knowledgeable about the mattresses at Mattress Firm. Heather was pleasant and easy to talk to and patiently answered all our questions. We appreciated her allowing us to take our time and not “hard sell us”. When we returned the second time to purchase the mattress, Heather made the process quick and easy. Meeting Heather made the entire process from start to finish a very positive one!
My boyfriend and I were greeted immediately after walking through the door. The gentleman who helped us was friendly and knowledgeable. He took his time explaining the differences between the mattresses and finding one that suited us equally. He helped us find the right bed in our budget. Financing was quick and I'm confident he gave us the best discounts. I'm incredibly happy with the entire process and I recommend anyone in the market for a new mattress to shop here. I personally walked in just looking for any bed, but learned that it comes down to more than that.
Heather Springs was AMAZING. I spent way more than I was expecting to, but I’m so happy with my decision. She made me realize how important it is to have a good mattress that fits your sleep style and she did everything she could to find the right one for us at a great deal! Can’t praise her enough, she is very good at her job!
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