Schertz, United States
5601 Schertz Pkwy
N/A
+1 2104690550
The customer service is great here, staff are friendly and attentive. I give four stars because the rooms need a little more attention. The fixtures (such as toilet paper dispenser) needed tightening, the shower needed more thorough cleaning as there were stains and mild mildew, also a subway tile behind the outlet in the kitchen was broken (looked like someone tightened the outlet screw too tight), and there was pet fur in the sofa bed. The rest of the room appeared to be in order.
like
Really great hotel! Everything is extremely well taken care of and looks brand new. The beds are really comfy and rooms are huge. The gym has a few treadmills, dumb bells up to about 50lbs, cycling bike, and some other stuff. Pool/relaxation area on the back side of the hotel is really nice too. Area is quiet and safe. Staff is friendly.
2 month stay, friendly staff. Never any issues with cleanliness or room. If the need were to arise I'd definitely stay here again
Great place to stay. The staff is friendly and helpful and the rooms are really clean and pretty. The price is a steal for the level of quality!
It the best hotel around. Very clean and great breakfast. I just wish the front desk staff would be more professional when answering the phone. I feel like I'm calling my neighbor next door. They never introduce themselves. I always have to ask who im speaking with. I think this should be something to work on. It's not hard just to say your name. Overall my stay has been better than the Hilton in New Braunfels.
Relaxing 100% like my room in my house and the personal is super super generous and gentle from the front desk to the house keeping thanks Carly
Stay there for almost a week no power for over three days slept in my truck to stay warm for 2 they still charge me
Made a reservation thru CLC and somehow at the time of arrival 2 days later were told there is no reservation at all and the hotel is fully booked, and pretty much so as 98% of all hotels in the area. Was promised a call later with an update and no call was ever returned either for late cancelations or sister properties available. If youre a CLC member dont even bother booking here, their system is not even setup properly to accommodate you nor want your business obviously as we were told there was nothing they could do for us even with the confirmation number and all. I dislike leaving poor reviews but this one really ruined an important business trip and left us no option but to drive away from the area outside of San Antonio to be able to accommodate our specific requirements.
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