Schorssow, Germany
Am Haussee 3
N/A
+49 39933790
The worst experience I've ever made - utmost disappointing and stressful stay! Definitely not the relaxing weekend getaway we envisioned, I won't go back. •\tUNFRIENDLY AND UNPROFESSIONAL SERVICE , be it the staff as well as the managing director, who we spoke to and who did not apologise nor offered any compensation for any of the issues we encountered! •\tNO HOUSE KEEPING - we were booked for breakfast at 09:30, yet at 09:00 the room keeping already knocked at the door to do the room, we asked her to come back for it later. Despite having put the cleaning sign on the door, no-one came back to clean: we had to go and inform reception about it at 4pm, where we were asked "well, what needs to be done?”. Someone was eventually sent (but toilet rolls and tissues were not refilled) •\tNO ACCESS TO LIBRARY - after a hike in the rain we were looking forward to some down time in the hotel. The café was full, so we hoped to make use of the library. We were then informed that it was out of order, not cleaned from an event that happened the day before and that it wouldn't be cleaned until next week. •\tLACK OF TOILETRIES - we only had some hand-soap like "shower gel" and had to drive 20min to get to the nearest open shop and buy our own toiletries •\tSUB-STANDARD ROOM - Broken parts in the room (shower bar, the silicon part on the shower doors, hair dryer) and stains on the wall •\tINVOICE ERROR - they made a mistake and made us pay 2 extra breakfasts, it took 10 days for us to get our money back
like
Very nice hotel, very helpful staff (compared to other hotels in the region I visited this week...), splendid location ...the restaurant offers nice food in a nice atmosphere...I strongly recommend this place!
Clean, impressive, wonderful rooms, Staff are lovely (for those that have said they aren't friendly, I would say just talk to them rather than expect them to jump through hoops for you just because you are a guest, they do like a chat!) It is a developing Castle Hotel, clearly has had some beautiful renovation done to keep its style, the Breakfast has plenty of choices and the dining rooms are comfortably spaced. Plus points; 1 The location, sit out by the lake to watch the sunrise or set. 2 The pomp and glamour of being there is fantastic. 3 The quality of service. Minus points; 1 It would be nice to have a few social ideas added to the week such as perhaps an outside BBQ evening or Wine tasting. It would help encourage guests to socialise as well as a chance for the staff to be more interactive. 2 The place has a Bar! We did not know until our 3rd night, again Summer evenings with such a beautiful patio and garden beside the lake would be a paradise place to sit with a cool glass of wine. I can appreciate this takes up Staff timetables and costs but if the Staff Rosta was done effectively then it could be achieved. Breakfast for example we usually saw 3 staff manning a buffet that really could be ran by 1 plus 1 other fetching the cooked foods. I used to work for a Caterer for the Royal Family, this aspect of the Hotel is the weakest part, the Staff work hard and are loyal, the management of these people should be reassessed to enable more functionality. ps. It has no Gymnasium
Nice stay with extraordonary location! Extremely Nice personnel, good food - both at breakfast and dinner! Nice spa (but I had preferred a little warmer water in The pool). Concider another visit!
Great place for take a rest and for mitting with nature.
Very beautiful region.
Simply beautiful.
Very nice but lack AC and can get very hot in the room
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