Sedalia, United States
4199 Platte Ave
N/A
+1 3036881633
Fantastic company quality fences friendly employees.
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Our new fence has been built just as we wanted it, . . even with a small change for our neighbor. Mr. Graybill was very accommodating in working with us on that change! Neighbors are happy. Each of the two main men working for him have 13 and 17 years of experience. Others that worked one day were polite and did excellent work as well! This project has been a very positive experience!
Their fences are beautiful - their customer service is not. We lost a section of our fence to a storm system that took out a lot of fences in our area in mid-March, and since our fence is likely original with the house from 1987, we want to get the entire thing fixed. Is it a massive fence? No. Is it a fence that Pioneer could easily bang out in 1.5 - 2 days and charge me several thousands of dollars for? Absolutely, and I would have been happy to pay them! I originally called them in late mid-April for a quote and it took them a week to call me back, which is fine; I understand that they're busy right now. Larry came out to my place on May 1st to take measurements for an estimate and was quite delightful, so shout out to Larry! Alex, the office person I spoke with, told me that I would have a quote from them no later than Friday, May 3rd, which never happened. I called on Tuesday, May 7th and left a voicemail, nada. I called again on Monday, May 13th and got Alex on the phone and she said she'd had the stomach flu, blah blah blah, and would get the estimate out to me ASAP as she was leaving on vacation the next day. It's now Monday, May 21st, and I have received absolutely nothing from them. I've been in touch with other fencing companies who have explained that they're booked out 4-6 weeks due to high volume right now, which I totally understand. Giving customers the run-around and not being honest is something that I do not understand, especially as a fellow small business owner. I find it to be such a bummer to be writing this review as I would much rather be writing a review singing Pioneer's praises, but my hope is that this review spurs them into better customer service going forward for others. Transparency will always get you further than lying to someone and wasting their time.
This is one of the best fence companies ever. The price was good, the workmanship was excellent. Richard and his crew were very attentive and were always there when they said they would be. Their clean up was very good (always apreciated) and their skill level was excellent. I was impressed that they always use a level instead of eye balling it. Highly recommend, you won't be disappointed!
Deli
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