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SERVPRO of Conyers/Covington

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Conyers, United States

servproconyerscovington.com
Fire damage restoration serviceWater damage restoration service· Water damage restoration service· Air duct cleaning service· Building restoration service· Carpet cleaning service· Cleaners· Commercial cleaning service· Fire damage restoration service· Waste management service

SERVPRO of Conyers/Covington Reviews | Rating 4.7 out of 5 stars (5 reviews)

SERVPRO of Conyers/Covington is located in Conyers, United States on 1132 Culpepper Dr SW. SERVPRO of Conyers/Covington is rated 4.7 out of 5 in the category fire damage restoration servicewater damage restoration service in United States.

Address

1132 Culpepper Dr SW

Phone

+1 7704831212

Open hours

...
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D

Denise Tatum

The contractors who do the work are spot on. They get the work done quick and efficient and are polite in doing so. The ladies who answer the phones are also nice and helpful as much as they can. The estimators and Supervisors are not effective at all. The 1st estimator was polite but did not include all the info before I agreed to the work. Said it was going to take less time than it did as well. I paid in full before work was done, then they tried to come back and say it would be more. The 2nd estimator was almost an hour late then was only there for 5 min MAX. I already had the work started from another company for reno before they gave me my estimate. Now they won't quick calling me. If you are self pay instead of an insurance claim... I'd save yourself some headache and go elsewhere.

M

Matthew Williamson

Our experience with SERVPRO was very positive. They arrived on time and were very easy to work with and were always professional. Both Troy and Jerome worked at the house and did an excellent job. Would highly recommend to anyone.

A

AHReporting, LLC

I had a basement flood, and everyone I spoke with was very responsive. Quick response minimized any damage! They even helped me with extracting debris out of the exit drainage pipe to correct the problem. Professional and treated me well. Highly recommend.

M

Mark G

Contacted ServPro Oct 11, 2020 for a water damage estimate after the insurance estimate didn't meet our deductible threshold. The ServPro rep missed two of the three first appointments; no call, email, or text; he just didn't show. When he showed up on Oct 28, the ServPro rep removed some panels in our bedroom and discovered mold. He said he'd \be in touch\ and we'd hear from him in \a day or two\ but he didn't come back and was non-responsive to any form of communication. He also left debris in the room that was supposed to be hauled away. When I called the Conyers/Covington, GA ServPro where he worked they didn't seem to know what the status of my project was. Finally got an estimate on Nov 13 but I had questions about it. No response at all by Nov 24, so I called to speak with a manager to request a different rep; it didn't seem to help any. Was finally fed up by Nov 25. Frustrated by almost a month and a half of ServPro's incompetence, I called a local competitor on Nov 28 (Sat), had the estimate by Nov 30, and the local competition had an employee in my house doing the job Dec 01. I won't recommend ServPro to anyone for any reason.

D

David Hicks

Very pleased with the job they did but the more impressive thing is how professional, nice, and understanding of my concerns they were. I am a first time parent and that is scary enough nevermind tossing mold into the equation. The team went out of their way to make us feel more comfortable with the mold situation around our 4 month old. Not only did they inform me about any chemicals they would be using so I could be comfortable with them around the baby but they also took care of us with the noise level and contained the whole area and use air scrubbers. Multiple people worked on this job and everyone of them deserves a huge high five for nailing it and making a repeat customer if anything else goes wrong. Keep up the great work CJ and crew! Yall might have been doing your job but the way you did it had a real world impact on our family. Thank you

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