Dallas, United States
7110 Lemmon Ave
N/A
+1 9724904545
DeliveryIn-store shopping
Car hireCar washOil changeRepair services
I came to this dealership on 12/16/2020 to test drive a Q50 to compare it to an IS350. Within 2 minutes of talking to someone at the front desk, Brian Ochoa was there to help me with my inquiry about the Q50. He was knowledgeable about the car and was not pushy when I said I would be buying a car within three weeks. He pulled the car to the front and allowed me to do a 15 minute test drive. After we went back to his desk, he was honest and open about the fact that both 2014 Q50s had what CarFax categorized as minor damage. I appreciate the honesty and integrity of the Sewell group of dealerships. I would definitely come back if they had the right Q50 for me.
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Awesome customer service! Sarah worked with us the whole way, and went out of her way to make us feel comfortable. From our first encounter on the phone, she made us feel like we were her only priority. And it wasn't just her. The sales manager was great, as was the finance manager. This car was for my wife. We just brought a Toyota for me a few weeks ago, and the experience is no comparison. If I could take my car back, I would do so, and buy a second Infinity from Sewell. You can not go wrong with this dealership. And if you want that extra special care, ask for Sarah.
Great group of people. Make u feel ur appreciated as a customer. I really appreciate how their service is always on point
Before having my car towed to the dealership, I called to ask about the loaner car program. I was advised the only thing needed was full coverage insurance and a valid DL. I asked two different associates before having the car towed. Once the car made it to the dealership I then called to ask if a loaner was available and what was needed, again, full coverage insurance and a valid DL. Once, I get to the dealership my information was taken, Ryan the service associate comes back to advise me that they do not accept the insurance that I provided. I also, was advised that I would receive a phone call first thing this morning with an update of my vehicle. I called Ryan around 2pm or 3pm, no answer. I then received a text message, stating, I'd receive an update on Monday morning. My issue is not only did I not receive an update at all on the promised day, instead of a phone call, I received a generic text. I feel this experience has been very unprofessional and very unexpected from a luxury dealership. I get better experience from the Dodge Dealership. I just dropped my car off 24 hours ago and I am very unhappy with the service at the Service Center on Lemmon Ave in Dallas. I feel that I have been discriminated against, I was fine to receive a loaner until I was seen, which I am a African American female. I was promised a VERBAL update and instead received a generic TEXT not PHONE CALL!
the service prices are outrageous. 128.00 to scrape carbon build up off of the throttle body. replace spark plugs, 439.62. coolant flush, 439.01. find a certified infiniti mechanic they are way cheaper than sewell infiniti. Sewell will rob you by price gouging. I take my vehicle to Mike's in Arlington, Tx 2918 S Cooper St D4 Arlington Texas 76015 he does extremely good work on my vehicle
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