Shallotte, United States
6 Red Bug Rd SW
N/A
+1 9107548131
We purchased a Cozy Heat Free Standing Fireplace from Diversified. A few years later, we needed a part which took several months to come in. Today we called because we believe another part had gone bad, and needed a service call. I overheard the conversation, on speakerphone, my husband had with the lady who answered the phone. She clearly had an attitude. He told her we purchased the stove from them. She said since we didn't purchase our propane from them, we had to fill it out and application and submit it. We will never purchase another thing from this company.
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I had a deadline to get a tank buried before landscaping started on my property. Diversified came through in about a week, when other companies were saying 3 to 4 weeks. Diversified cost installed was less too.
Read great reviews on this business. Therefore, I will not give them fewer stars based on my odd experience with them. I called mid-August to have an installation done. They sent 2 gentlemen out to see what work was to be done and give a rough estimate. I should receive an email soon to set up an appointment and list out material needed with the estimate. I never heard from them. Called about 4 weeks later, no answer for many days after the Hurricane- understandably. Finally got ahold of someone. Said they'd call back and set everything up, but still never heard of them. Long story short, called FOUR more times- each time explaining that the ball had been dropped each time and no one cared to follow through. Each time said they'd call me right back. Felt like I begged this business to do business with me. Was simply running a line to my gas range, dropping a tank and putting me on automatic fill list... Maybe they want only big commercial accounts? Maybe I was a woman calling each time? Maybe they really want to be begged? After the last call, I waited for a return call. Never happened. I've never had such an experience with a business like this.
Made an appointment for January back in December. Called the morning of the appointment just to clarify, waited 3 hours until he finally arrived and wreaked of alcohol. Said he would send a quote the following Monday, still nothing and it's been 2 weeks?!! Thank you for making it clear we do not want to do business with you, if I could give less than 1 star, I would.
Terrible business to deal with. Our family purchased a house that had their gas tank buried in the back yard. So, we learned that they were our only option for obtaining propane for our heat unless we wanted to pay someone to dig up their tank from our property. Then, when we try to get gas for the first time, we find out we have to pay an annual rental for the tank of 75. Really??? Ok, so fine, we pay our fee and order gas. Gas which takes more than a month to receive. Wow!! Second time we need gas, I went to their store and prepaid so I could get it delivered in a timely manner. Still almost a week later and no gas event though I have called them repeated times and they say they are coming out, but never show up.
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