Shefford, United Kingdom
Sheridans, 22 High St
N/A
+441462814087
I viewed a property to let from Sheridan’s recently. As soon as I could after the viewing, I called to let them know I would like to rent the property. They informed me that they had another viewing that day and in order to ‘honour both parties’ they would wait until that party had viewed the property before getting back to us. Well... they never got back to us. Guess the other people who viewed earn more money... and of course they and the landlord are well within their right to choose whoever they like as tenants... HOWEVER! Some communication would have been nice. The property was updated as ‘let agreed’ the day after I said I wished to rent the property, but they didn’t even call to say they had given the property to someone else. I have been in contact with several other letting agents who have been infinitely more professional and courteous. I spoke to Tracey and her telephone manner was abrupt and made me feel like I was causing a massive burden just by calling to enquire about a property and make a viewing. Overall, massive lack of communication and professionalism so I will be avoiding all properties from this company in future! Only giving 2 stars because their properties are nice! Otherwise I would give 1!!
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We used Sheridans when we sold our house a few weeks ago and were very pleased with the service from them from start to finish, especially Tim Turner who kept us well informed and liaised with the agents covering the property that we were buying to ensure that the whole chain was progressing. Even during the tense time of organizing removals and exchange Tim was a calming influence. Also the office staff were very friendly and helpful every time we had to talk to Tim.
It seems this letting agent has nothing better to do than reply to google reviews. Not going to lie though this seems to be all there good at nothing else so credit where its due (LOL). I suggest as a business maybe you focus on what matters most (your clients). Although going off our experience with you I can never see that happening all of your staff are rude and defiantly need to learn a thing or to about customer service. You act like children and that's why I advise everyone to avoid this place at all costs. I advise everyone to use county property's down the road they actually know what there doing.
we could not fault sheridans at all-TIM TURNER was so professional,honest and efficient!they sold our house within 2 weeks and in this economic crisis and pandemic,is a real achievement and no mean feat!they always kept us informed and we felt we could contact them at any time.we would absolutely recommend and definitely use again!THANK YOU-SUPER ESTATE AGENCY!
Absolutely disgraceful customer services Following your response to my comment, which is quite ridiculous by the way, my statement is absolutely true. Look at the number of 1 stars and reviews you're getting, it's not only me who's saying it! And the proof that you're not good at what you're doing is that you're more busy replying to google comments instead of actually providing good customer service! Pathetic. On top of your lack of professionalism, your usless and rude secretary accused us of providing fake IDs and fake statements! Quite ridiculous when you can see the HMR sign on top of the official documents?
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