Sherwood Park, Canada
11 Portage Ln
N/A
+1 7804173388
Our family stayed here for 3D2N last July 2019. Didn’t expect the kind of service from the staff, they were all friendly and approachable.. The rooms were clean and comfy. Our breakfast was served hot and everything is in order. I love the atmosphere of being served and well greeted from the friendly staff. Totally worth the stay! Definitely coming back on our next vacation.
like
Room was not well cleaned prior to our stay. Hair in the bathtub, greasy/dirty desk top had not been wiped. Was unable to get discount as we booked through Priceline. Would not recommend due to cleanliness of room
Very nice and clean, nice staff and they pre-package the breakfast which is nice! The only reason why I am giving it four stars and not five, and this is very picky, but the little shampoo and soaps appeared to be used and some were empty and also the conditioner in the shower was empty. The other reason is that the blackout blinds did not do much and it got very bright in the morning as you can see in the image.
Very clean, quiet, and comfortable. Got the meet the legendary Lindsey and boy was she amazing. Booked a room, gave my name, and came back 3 hours later, not only remembered my name, but called the room 15 minutes later to make sure everything was satisfactory. Answered any questions I had with knowledge, and even told me how breakfast worked with COVID. My only issue, and this is with the whole Holiday Inn company, is those damn shower heads, I find they never have enough pressure. Not in a single holiday Inn I've stayed at did those things have pressure. But %100 will be back. Keep up the great work Lindsey
My stay was not great. I asked for an early check in, they said it would be ready by 1 and I would get a call. I didn’t get a call and showed up around 2:30 just to find my room not ready still. When going up to my room once it was finished I found so many disgusting stains and dust and hairs in my room. I had to get the cleaning supplies from the housekeepers who rudely glared and rolled theirs eyes at me to clean it up myself. We should not have had to pay for this room at all and still got charged almost 70. Not impressed at all. A health inspector should really go there and see how poorly they are cleaning. I have photos of all the disgusting stains as well.
We booked a room using a 3rd party app, when we arrived we discovered they had made a huge error with our booking. Lindsey at the front desk was wonderfully kind and helpful in making sure we didn’t stress, we got the right room and enjoyed our stay! Thanks again Lindsey will absolutely return here when we need a nice jacuzzi suite. Would highly recommend!
This Holiday Inn Express was well priced for the room package and space that we received. The room and bathroom were comfortable and relaxing. It had all the little things we had expected and some additional features that were not advertised. Would highly recommend
Very clean, quiet, modern. Friendly and helpful staff, which is appreciated more than anything. Reception is very important..it will make or break a hotel stay. Thank you for making my stays comfortable and welcoming! There is easy access right off the Yellowhead, and although they are unable to serve breakfast, there are lunch bags prepared to go for you!
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