Shrewsbury, United Kingdom
Ennerdale Rd
N/A
+44 1743648604
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Purchased a leather 3 seater settee and leather chair for 2000 @ Christmas purely on the repute that Cousins is a reputable local company and perceived to sell quality products. Was sold the latter via sales whom commented that there products would return to their original condition, due specifically to the internal cushion quality springs. Also the suite had a 12 month warranty. Within 6 weeks the leather chair seat cover became stretched and puddled. This meant the chair seat cover itself became loose looking! Unfortunately there is a contract warranty clause that if you claim outside the initial 4 weeks, the product can only be repaired. Upon survey, the chair problem was deemed invalid as the cushion did return to its manufacturing position, even though the puddling was clearly evident. The puddling remedy was identified as only needing hard foam insert below the cushion however Cousins customer services refuse to undertake such a simplistic repair. I'm now left with a substandard looking 2000 leather suite. Please be aware as this issue may probably happen to you with Cousins customer services promoting very little sensitivity towards the customer. Next time I will go to a more reputable UK company, whom treats customers with respect!.
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POOR CUSTOMER SERVICE We find it difficult to complain about our wooden flooring while the world is preoccupied with this pandemic, I would just like to bring to your attention that we are unsatisfied with the service we have received as we had very high expectations having spent over 6000 for this whole project, We came from TELFORD from high quality, but we are very disappointed. The workmanship spent 2 hours making repairs to the issues raised by us and the work looks very unprofessional and sluggish. I have attached photos that show the works before the issues were raised and after they have been fixed. There are some places where the workmanship only added a bit of adhesive in places which makes the work look cheap. I don’t find it normal for holes to be left at random into the edges. Further to those problems, in front of the dishwasher, where the flooring ends the flooring moves if you put your foot down. This is a problem as water could go under the flooring causing it to lift over time. I have raised this issue with the workmanship however all he managed to do was put down small pieces of wood to try and keep the flooring down. This “quick fix” hasn’t actually made the flooring stay down however, but also it makes the work look very sluggish. I DON'T RECCOMMEND SERVICES, IF IS THE SAME WORKSHIPMAN AND THE COMPANY MUST SHOULD BE ASSUME CUSTOMER SATISFACTION. Orti Balan
Gorgeous showroom, some lovely suites. Excited to be able to get back after the lockdown is over.
Ordered a sofa chair at the End of September and are still waiting for it. I understand that there are delays for several reasons which is understandable however no updates whatsoever. I called many times and I asked for an update when told they will have to call the manufacturer to then call me back. Unfortunately I'm waiting for a call back once again (been almost 2 weeks again so doubt there will be a call back). For the price we paid I expect better customer service...
Great store, lots of bespoke and high quality furniture, carpets etc. Coffee shop upstairs.
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