Sindelfingen, Germany
Tilsiter Str. 15
$
+49 70314104600
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible lift
Always fantastic service! It is a busy Apple store, so make an appointment online if you have non-sales related questions. Walk in tech support is nearly impossible ;) I always call Apple support first, if you need to come in they will help make the appointment.
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The very best example of bad customer service!!! Very disappointing... The employees are hesitant to assist the customers and just advising "call the hotline"... The hotline is exactly that much helpful! Don't bother buying their products there, as there are plenty of other places offering Apple products. Why even bother buying Apple products at all!!!
I am beyond happy with the service to repair my 3 year old Mac Book Pro. Kind technician found the problem quickly and put the repair into the system at no cost to me. Laptop arrived at my doorstep 4 days later. This is the type of customer service that makes an Apple customer for life!
The guys were friendly and helpful when we arrived for an appointment. They saw me on time and resolved my problem. That was to get a new iPhone SE as my 3 month old one was constantly shutting itself down. They ordered me a new one and it all went smoothly. A lot better than going to a Gravis store where they don’t have a clue what to do.
Online orders can be collected here on the same day. Due to covid-19 there will be queue and masks are compulsory
CLOSED EXCEPT FOR COLLECTIONS!!! Making people wait for 30 minutes in a queue to be told that I can't go and look at a macbook I'm thinking of buying... Come on, at least put up a sign or tell people quickly and stop wasting my time!
I brought my Apple Watch S3 with sticky digital crown, and they refused to repair it claiming it was normal. A week ago, when I compared it with a demo watch with their own employee and figured out that the crown was working inappropriately. The problem is, they didn't even have a master to check it. ABSURDLY, the head of Genius Bar said that the crown is like new jeans and over the time it will get smoother. AVOID this store. They have incompetent staff, which neither helps you nor listens to your complaints. UPDATE: After being refused I went to GRAVIS in Stuttgart-Mitte. These guys were very competent, understood the problem and mentioned that Crown-gate used to happen from time to time. After a couple of days I received my Apple Watch S3 replacement with butter smooth digital crown. It is very unfortunate that the official Apple Store is way worse in competency and customer support than AASP.
Great experience picking up my orders. Staff was friendly and fast.
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