Sioux Falls, United States
600 Empire Mall
$$
+1 6053611024
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
This store is such a hit or miss. Submitted an online order, got a text it was ready then got a text it was backordered? when i called ae customer service literally told me they didnt know so call the store i requested for pickup, (their phone connection is also not good and laggs so good luck trying to talk to customer service if you need to, but anyways) so i did, the person i got was so so rude to me, she never said her name. (i am always so nice and patient-i too work in customer service, so i dont think i was the problem here.) she put me on ‘hold’ to go ‘look’, she never put me on hold and i heard her say “we dont have it, im not actually gonna go look” then picked up and, very rudely stated that i should call aerie down the hall and ask them and hung up on me before i could say anything. the aerie manager and megan were very very nice and helpful. american eagle ended up cancelling my order and i missed out in the promo. but i just cant shake how rude she was to me and about me to her coworkers. makes me almost not want to support american eagle anymore which makes me sad.
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Nice, clean store. Way over priced clothes.
My daughter was able to find jeans that were long enough. We also weren't harassed by associates as we shopped which was a bonus.
Nice clothes like the rest of the American Eagles, but this one was not very well kept. They seemed to not have a ton of helpful staff(which I understand the staffing shortage, but still could have used help). The one sweatshirt I purchased, however, was sea foam green and had a bright blue splotch on the hoodie pocket. I guessed it was something I dropped in there, but I didn’t have it near me or out of the bag until I was to the car. Nice store, upsetting products.
Blondish hair short girl with glasses working on sept. 29.. very rude. Makes me not want to go back to store. Wish I would have known her name
They didn't have long sizes but you can order them at the register and they are shipped for free to your home address!
I came in here with absolutely no clue what I was doing and a lovely employee, (said her name was Heidi when I asked) helped me find the perfect style of jeans without me even asking. She was the perfect hype girl in the dressing room and made my experience at American Eagle one to remember.
I had a great experience (for the most apart) at American Eagle. The staff were friendly and helped my whole family find the perfect fits for fall. From the front of the store to the dressing rooms I felt like there was someone to help me. However, when I got to the register, a nice young woman with short curly black hair was checking me out. I had a few questions on jeans for my son, she helped through the whole process. The woman who was helping asked for help from her manager (as one should) and the manager, (older man with darker hair) was rude and said that we were "backing up the line" and that we "should move faster" then he swept me away to his own register. There he barely said one reassuring word to me. This put a real downer on my, for the most part, good experience at American Eagle.
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Wheelchair-accessible car parkWheelchair-accessible entrance