New York, United States
15 7th Ave
N/A
+1 2123009893
First of all, let me just start off by saying I absolutely love this place and adore all the staff members! Being a first time dog mom, I’m extremely nervous when it comes to health concerns about my pup. Their 24/7 chat eases my anxiety 101%! Even if I send a message over at 4AM someone is always available to help out. Appointment times are constantly available, which gives me a peace of mind. I love how descriptive the docs are when my fur baby is in there with them, especially now because we aren’t allowed in due to covid. Overall, this place has trust worthy staff that are without a doubt the best of the best. Also, considering that this is a member based vet, it’s nice to see regulars when I bring my pup in for check ups. They also have complimentary events such as puppy socialization groups that helped me out a ton when my puppy first came home and couldn’t go outside to socialize at parks. 10/10 would recommend going here !!! Once you come here you’ll never go anywhere else !
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We joined Small Door when our pup came home about 6 months ago. We’ve been consistently impressed with Dr. Richardson and Dr. Bishop, the nurses and the rest of the team there. From coordinating puppy playgroups, quickly responding to text messages and emails for emergencies and non-emergencies, being super communicative about what is and is not covered under their plans, and sending detailed care instructions for our dog after visits, this is really all you could ask for in a vet. The gorgeous offices are a perk that I look forward to stepping foot in post covid!
Everyone at Small Door has been incredibly friendly, kind, and professional. I feel confident that my dog is getting the best possible care. He clearly loves it as he forgets his leash manners and tries to drag me to the door whenever we walk past (photo below :) ha). It is also amazing that they offer puppy socialization play groups as part of the membership. While a vet membership wasn't something I was initially familiar with, and therefore comfortable with, I can now clearly see the benefits and value to this model. I would highly recommend this vet!
I have probably tried out almost every animal clinic in Manhattan and with small door I finally found the most amazing practice. The staff is super friendly and very reliable and the vets are always caring, honest, and would never rip you off money wise! What I also loved is that when my dachshund has an accident and was suffering from back issues, they referred me to an incredible specialist who was able to heal my dog fully. I will never go anywhere else and always recommend small door to my friends!
My husband and I are first-time dog owners and so were a little nervous when we brought Tilly home. I researched vets and joined Small Door b/c I loved that I could book through the app as well as reach someone over text 24/7. And we cannot be more thankful that we did. Tilly's tail does not wag harder than when we go to the vet - which honestly is not what I would have expected...who loves going to the doctor?! But from our point of view, the team has been the most warm and welcoming group of doctors and nurses we could have every asked for. They sit with us and calmly and clearly answer every question we have. They all know Tilly by name and treat us as family. And they have delivered on that 24/7 promise a few times now...when (late at night) we've had concerns or worries (admittedly we may have been a bit OTT as puppy novices!) someone on the team has always been at the other end of the line - helping, reassuring, and then always follows up. I've rarely experienced such incredible service. And for those who balk at the membership fee - it will pay for itself, believe me, both in the cost of those services at another vet but also in all of the additional perks (puppy play groups, instant booking) and customer service. And any additional fees (unexpected visits) are priced out in the most transparent, above board way possible. So all in all, we'd give 10 stars if google let us. And if there is a bigger Small Door fan than my husband and I, it's our dog, Tilly - and she's the real customer, after all.
There is no one else I'd trust to take care of my two small dogs. We had 7 different vets in both San Francisco and New York City, and our experience at Small Door Vet has been magnitudes better than any place else we've been. The staff is attentive, understanding, and incredibly knowledgeable in their field. The facilities are immaculate and high tech, far better than my own doctor's office. And the prices are more reasonable than you might expect. I have incredible peace of mind knowing I can chat 24/7 with a vet, and have real people get back to me within minutes of sending a message at 2am. I never feel pressured or upsold, in fact, I've had I've had conversations where we end up forgoing optional vaccinations based on my dogs' exposure and lifestyle (which means foregone revenue for them). That's just unheard of anywhere else we've been, and I truly feel like they have my pets' best interests in mind. We had one dental cleaning here and just booked another procedure. Dr. Richardson and Dr. Bishop are the best vets you will find in New York City.
My cat had a chronic vomiting issue for years. Multiple tests and his previous vets couldn’t figure out what was wrong. I signed up with Small Door to see Dr. Bishop. My cat is doing so much better now and it was a huge improvement. I liked Dr. Bishop’s suggestions, he took the time to listen and discuss with me. He was also responsive with follow ups. Dr. Bishop is very thorough and excellent. Small Door is the best vet I’ve ever been to. I’m very impressed with the level of care and service I’m getting. I get a detailed medical report, follow up email after an appointment, transparent medical procedures fees and quick response. No unnecessary procedures or hidden pricing. Highly recommended.
The vet at my first visit was super patient, friendly, and answered all of my questions thoroughly. Then in my follow up chats on the app, they answered everything quickly and thoroughly, which helped ease my incredibly tense cat dad energy. Love these guys!
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