Smethwick, United Kingdom
60 Arden Rd
N/A
+44 1215580263
Wheelchair-accessible entrance
I've probably had 6 different gp surgeries so far in my life time. and this gp surgery is the most worse and incompetent of them all, receptionists who have not got a clue and doctors who shouldn't even be practising. the sooner this surgery is closed down the better.
like
For the last two weeks I have been trying to get a phone call with the doctor and evey day I keep getting the same thing sorry no appointments left and that's with phone ing a 8 am and 3pm
Very good communication and quite helpful staff
Telephone lines open at 0800 hours daily for the same day (evening) appointments. So, dead on 0800 I phone; choose option 1 for bookings, voicemail says there's an extremely high call volume and to call back another time, then ends my call. I redial immediately and repeatedly for the next 2 minutes. Same thing happens. At 0802 hours I call but choose Option 2. My call gets through to a queuing system. I'm number 2 in the queue. At 0811 I move to Number 1. The receptionist answers the call but, without allowing me to speak, puts me on hold. Less than a minute later she returns to my call. It's 0816 when this call ends. It's quicker to turn up at the surgery at 0800 to book.
Worse GP surgery and reception staff ever seen in my whole life NHS must close this surgery or replace the staff and doctors with competent people
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