Snohomish, United States
11320 92nd St SE A
N/A
+1 4253203657
Great product, great design and great installation! On time and on budget. We are very pleased with our new automatic gate!
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Update 11/24/2020 All about fence refunded me 500 and offered to fix anything we had issues with free of charge. They also informed us they let go if the installer that was so unprofessional. I have to say this says a lot about how they follow up with their clients. I am giving them a additional star for this. I will say again that the owner and office personnel are very professional and care about how they are perceived in the community. We hired All about fence for our back yard fence. The bidding went well. The actual installers were not professional in their work. They put a post directly on the cable line even though it was marked by the city. They then tried to dig a post over my power line where we had to stop them. They put a post directly on top of my gutter drain line until I complained then they put a offset pipe which is standard. The work crew left with the job at about 80% complete. I had to call the main office to get them back out to complete the work. The finishing work on the gates was amateur at best, although the gate construction was good. Many areas of the wire was not secured. They left piles of concrete and rocks in my yard even though it was suppose to get taken offsite. The cherry on top was the disrespectful manner is which they spoke to me when I would ask them about issues like digging over my power line. The office staff as well as the owner were always very respectful and professional. Overall I would never recommend them or use them for any work on my property.
I called to get a quote and it was scheduled to take place on September 11th. I was called the day before and asked if we could reschedule. Date was changed to the 14th, which was not a problem. A guy came out on the 14th and took measurements and asked what type of fence we wanted. He said that I could expect to get the quote emailed to me between Wednesday (the 16th) and the end of the week. I never received an email, I checked my junk folder as well. I waited a week before reaching out to check in and left a voicemail with my name and phone number and that I was just following up since I hadn’t heard anything, and my phone call wasn’t returned. I waited another week again, and called again and left a voicemail and have tried calling (without voicemails) a couple times and still haven’t gotten a reply. I understand that they are booked out with installs and was fine with waiting to get on the books, but after taking time off work to be home for the measurements to be taken and then not even get a follow up response or the quote given to me is a bit of a bummer. It’s one thing to let potential customers know you are booked out, but it’s another to completely drop the ball on even giving out an estimate. I would have rather been told that they weren’t taking on new projects and not even wasted my time getting a quote. When I did interact with someone in the beginning I found them to be professional and friendly. (Edit- I accidentally posted under a different email, so if a response does come, the quote was under Kylie Thompson, not Debee Thoms)
FANTASTIC experience working with All About Fence! The crew they sent out showed up precisely on time and were just the nicest guys throughout. They were extremely efficient and got the fence built in about 3 days. After the first day (which was mainly postholing, concrete work, etc.) we realized we had intended to request post-on-pipe construction. Negotiating the contract mod with their head office went smoothly and the crew very quickly pulled out and recycled the posts and put in new ones. I'm definitely recommending this company to everyone who wants to get a fence built!
They called to confirm the appointment, the estimator was friendly and on time. He gave us a written detailed bid before leaving and answered all our questions.
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