Austin, United States
4917 S Congress Ave
N/A
+1 5124167387
Super disappointed in Soco Pet Lounge. We've used them for years for grooming and boarding our pups while we're on trips. We booked boarding for our three pups weeks ago for a trip today, and when we show up we're told they don't do boarding anymore and they we should've been notified - we weren't. When we asked the person at the front desk if she had any ideas for other places we could go, she dismissively replied that she didn't. Didn't seem like she could've cared any less. What an awful way to treat customers.
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My puppy always leaves SoCo Pet Lounge in a great mood and ready for a long nap!
I have only taken my pet for nail trimmings but the staff is kind and the groomer does a good job.
My dog was dropped off at this kennel In August 2020 with vision in both of his eyes and he was picked up blind in his left eye with a partially torn left medial rectus muscle (his left eye is now fixed looking to the left only and his optic nerve was affected). Per the eye specialist vet, he suspects my dog sustained some sort of trauma at the kennel based on his exam and the damage done to my dog’s eye. Very unprofessional conversation with the manager when I called to speak to him (as he did not reach out to me on his own). Additionally, when the kennel staff notified me the morning that they said they noticed my dog’s eye, it was a Friday and they only had him scheduled to see a vet at around 3:30pm that afternoon. I spoke with my personal vet who had to intervene to advise the kennel to take my dog to the eye specialist immediately. Follow up visit at the eye vet after my dog received all the prescribed medication revealed that he is still blind. The quoted amount sent to me for the surgery to fix his partially torn medial rectus muscle is about 3,600.
This is the best place to get dog grooms in Austin!! I’ve been coming here for five months since I moved here and have been super satisfied with every cut. My dog Coraline comes back smelling amazing and looking fresh! The staff is so friendly and you can tell they really treat the animals there with care.
I wasn't there for me dog but I got great service and my pup came back happy--10/10 "A happy dog is a good dog"
Dog always comes out happy and looking extra cute
Very affordable and staff was friendly and helpful. Would definitely bring my critters here again!
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