South Burlington, United States
1525 Shelburne Rd
N/A
+1 8028628438
Gender-neutral toiletsMechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
I went here for an oil change in October 2020. Quick in and out, I was satisfied to the best of my knowledge. I had synthetic oil and I drive a 2014 Toyota Highlander. Never had any issues with my car. So three weeks later when it started running odd, I immediately was worried. It was hesitating when I hit the gas and making noises I had never heard before. I was about to leave the state to drive across country as I am a travel nurse, so I brought it in to a mechanic in Burlington. When they looked at my oil, they immediately were concerned. They stated this was not synthetic at all, and it definitely had water in it. It was “the worst oil they had ever seen”. Three separate mechanics at this facility looked at it and were really upset for me. That night I went to go back to jiffy lube to discuss it with them, and there was a sign outside that said “permanently closed”. I was distraught. The previous mechanic changed the oil and did what he could, but stated it was unknown what permanent damage was done. 3k miles later, I am about to go get another oil change since I drove across country. My car starts making knocking noises, and now the engine overheats. Due to oil issues. Do not go to this business. They lie about what they are putting in your car and it’s absolutely wrong. What they put in my car was not 100 synthetic oil. And I was not even given the opportunity to speak with anyone about it because they surprisingly were no long open for business. I am a travel nurse, traveling this country alone. My car is my livelihood. To say I am upset is an understatement.
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Bryce and Rick were wonderful. Both spent time explaining the various issues with my vehicle and came from a place of concern. They focused on my safety vs. how much they could make off a sale. I appreciate their honesty and integrity!
I drove into the bay and was able to stay in my car while someone completed my oil change, and the second gentleman washed my windows, wile the third worker took my information and entered it into a computer system near my vehicle. My experience couldn't have been nicer! Great people. Great service!
The entire team working at the South Burlington, VT location last Saturday, 9/26/20, were very friendly and knowledge; they performed the fastest oil change /air filter replacement I have ever experienced. I’ve been using this Jiffy Lube for years and plan on it as long as I live here. Highly recommended!!
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