South Burlington, United States
205 Dorset St Suite B
N/A
+18002662278
The first time I went there they gave me the wrong modem. They told me customer service was wrong. Had to make a second trip to get the right one only to find out they gave me the wrong one again...I have been paying for Netflix for two years and we had an outdated cable box they failed to tell me needed to be replaced so we could use it. My promotion ended and my bill went up 25. They offered me another one that would remove several channels to save a mere five bucks. We have been a customer for over ten years and loyalty means nothing to them. Overall I am not happy with the company but the store and staff here were nice. When I had to have a tech come out it was a great experience. The lady that helped me was amazing and brave. Oh and calling the main number.... good luck. They go to great lengths to not talk to you.
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Had to cancel service at my current address and then set up new service for my new address. Thought it was going to be a nightmare. I was mistaken. Jeremy was super helpful and hooked me up with a good deal. Process couldn’t have been easier. I was in and out in like 15 minutes. Go see Jeremy for your internet needs
I have made several different calls to the customer service requesting help with a disabled family member Comcast /Xfinity plan and bill - each call I am on hold from 20 - 40 minutes and then on the line for another 20- 40 minutes trying to work through a very delicate matter involving a disable family member's financial ability to continue with the services . The last call which was over 3 weeks ago lasted 90 minutes with a promise to call me back with in 24hrs. It never happened... Long story short - We as a family have been pitching in and paying an almost 200 per month bundle bill to assure that our disabled family member has access to the TV that they enjoy as they can not leave their home , the landline that is required for there Life line support and lastly internet to enjoy the few games that are played on an iPad. I since have been made aware that there is a significantly reduce bundle that could be made available to our disabled family member, but here is the catch - they would have to be with out services for 6 months in order to qualify - how ridiculous.. They want me to disconnect the service- leave our disable family member with out services that are the only connection to the outside world so that they can qualify for the reduced cost service. In all my years I have never experience such lack of customer service and disregard for what is right - Comcast /Xfinity is by far one of the worst customer service I have ever experience and I am at my wits end with trying to get someone to take ownership and do the right thing ...
I have had two issues this year. One was a defective set of Pods I received and the other was needing a different cable box. Both times is was helped by Max. I have to say, as someone who hired MANY customer service reps over my career, I would hire him in a second. He is clearly very technically knowledgeable, but also personable enough to talk me through my issues and what to do to resolve my problems. Comcast (and most companies) need more associates like Max.
Very nice staff but didn't resolve the problem.
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