Southampton, United Kingdom
Bridge Rd
N/A
+44 1489583572
Wheelchair-accessible entrance
Very experienced parts sales and service team. No problem is too small or big, they will endeavour to always do their utmost to get the best resolution for the customer. I have experienced this first hand from the parts department, and the service department are always willing to help or offer advice. The boat yard team are some of the best of this era too. They take the best care and are excellent value for money. Highly recommended.
like
As part of the sale process of my boat, RK were commissioned by the buyer to perform repair and servicing on the outdrives, after which RK re-mounted the drives back onto the boat prior to launch for the sea-trial. After launch it was immediately found that reverse could not be engaged on the port drive. On investigation it was plain that the actuator could not shift to reverse. It seems the fitter did not test gear shift operation after re-fitting the drive, which it is entirely possible to do with boat out of water. When investigating this issue it was also found that the starboard drive props were tight to turn. The boat had to be lifted again so that what transpired to be a broken shift cable on port drive could be replaced and the starboard shift cable adjusted correctly to that the clutch wasn't partially engaged in neutral. Schoolboy errors that came close to breaking the deal to sell the boat. One month on still waiting for a response from Chris to this. ***************** To round this off, RK did acknowledge they worked on my boat but refused to accept any liability towards me as I did not commission the work hence no contract. It seems they have not heard of tort, or civil wrongdoing, in common law, and have ignored my claim in tort for negligence. Dear your own conclusions.
Unbelievable. Just quoted 175 for a glow plug. 30 from any other dealer. Dishonest.
Thank you for the 5 star service and support!
Useless for parts.
Deli
The best companies in the category 'Deli'