Lawrenceville, United States
1635 Lakes Pkwy suite d
N/A
+17706821655
Nice management. Very qualified for printer repair
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Excellent and rapid service. Alex is a great Tech. Confident in their work and price.
Southeast Laser not only broke the printer I brought in for repair, they also lied about the replacement unit they offered me. I brought in my printer to have the trans unit replaced and have miscellaneous parts cleaned and serviced. While they did replace the trans unit, they broke the printer's tray which made the tray unusable. I was told the part could not be replaced due to the printer being an older model. After an exhausting back and forth, I finally got them to admit they were responsible for the irreparable damage. After additional bickering, they offered to take 100 off the 530 repair job. Since the damage exceeded 100 of repair and made the printer practically useless, I did not accept the offer. After more bickering, they eventually offered a similar model printer that they had in the shop. It was a newer model of the printer I brought in, and I was told it was fully functioning, so I accepted the offer and paid the 530 owed for the other machine's repair. Upon use of the printer, the networking was not working, despite them telling me it worked just like the one I brought in. That meant my office could not print through the network, only through USB connection, hence making the printer virtually unusable. Upon calling them back, they refused to buy/take it back. So I basically spent 530 to have my original printer broken, and replaced with an even less functional printer. Not only was my time and money wasted, but I was also lied to. An extremely regretful experience with deceitful people.
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