New Orleans, United States
1245 Magazine St
N/A
+1 5045955009
Toilets
I chose this salon for their stellar reviews and while I didn’t have the experience I thought I would the way they handled the problem today is earning them 5 stars. I live almost 2 hours away from New Orleans but I was looking for a couples massage and no one near me was offering them. Let me go further in saying for me a couples massage is two beds side by side in one room with 2 massage therapists working at the same time. Apparently other people think it’s 2 different rooms at the same time which to me is just 2 massages but now that is clear! I was happy to discover 3 salons in New Orleans could accommodate us. I chose this one bc they had a great track record and the salon is charming and has that special touch of New Orleans in the old mansion converted to salon. While I did have to call and speak to the owner on my own, once I told her how unhappy I was to have arrived and discovered that the couples massages were actually just 2 massages in adjoining rooms she went out of her way to make amends. The time we drive out and back was invaluable to me and I could have stayed in town for two massages but both massage therapists were EXCELLENT! I have lower back issues and he has neck and shoulder issues and this was his first massage but luckily he has now been converted and plans to get them regularly. Thank you to both massage therapists and to Angela. Your outstanding service, understanding, and professionalism is why you have such a high rating and it is well earned. The front desk girl made the error that affected everything else but I am more than satisfied at how management and therapists handled it once I brought it to their attention. Thank you!
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Such a cute place on Magazine St. I loved getting my hair cut by the incredible KP. She's got those buzz skills down while working with curls and thick hair. Highly recommend! See photos attached for my look.
I booked a Jazz Spa Package on 25 Sep 2020. The package include Swedish Massage, Deep Pore Facial and Manicure and Pedicure. All the services were performed with excellence. My only complaint is the hidden cost that are not explained prior to the service being performed. The advertised cost was 265 for the package. When I checked out, the total came up to 362. I was charged an additional 50 for removal of gel nails and fresh gel nails on my hands and feet. I was not told 18% was automatically added. The receptionist asked me if I wanted to leave a tip. I added a 18% tip. When I got a copy of my receipt, that I had to request, my total was 377. There was another 15 added that I was not informed of. When I questioned the bill I was told I was charged 50 extra for the gel nails and automatic 18% in addition to the 18% I added. In all I was paying 36% tip plus an additional 15. The manager/owner got involved and modified the bill. I left a cash tip for each attendant.
I went to Spa Isbell for the first time for a massage and it was amazing! I felt so relaxed afterwards and loved that they used peppermint and lavender essential oils. Professional and friendly staff, and their massage prices are very reasonable. Highly recommend!
i debated writing a review because I often like to chalk up negative experiences with someone having a bad day ( and everyone has bad days). My experience was not just terrible, it was disgusting. When I saw the reviews posted on yelp I had high hopes that I would be able to get a hair style that I was looking for. Boy was I wrong. First they over booked the lady I was seeing, and she had to mention it to me maybe 6 times, which in turn due to my tight time line I ended up blow drying my own hair. I was in the chair and she started to finally curl my hair, she was not only unfriendly when I tried to make conversation she was unresponsive and damn rude. When she did speak I felt uncomfortable with her constant back handed comments. She complained my hair was to fine and difficult to work with, (I actually have thick hair), and like why didn't' you suggest something that would work on my hair instead of making me feel bad. Knowing i was so upset she maybe sprayed me in the face and body with hairspray 17 times with no apologies, it was clear she wasn't trying to spray my hair! After tugging and pulling on my hair, spraying me in the face. I looked in the mirror to this, some how this is 20's style curls. After i said I cant leave like this, I got well your hair is really dry try oil.
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