Spearfish, United States
3025 1st Ave
N/A
+1 6057229950
Awful rental place who screws customers over
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Have stayed with BlackHillsVacationHomes 2 times in the past couple years. Both at the Crooked Canyon Retreat down near Black Hawk. The first time was a 5 star experience. The service was great, access to the property and checkin was fast and easy. However my 2nd stay a few weeks ago had a small issue with a hot tub that didn't work. That wouldn't have been a big deal as it was summer and there was only one night we would have liked to use it. The odd part was I requested a refund for the hot tub fee via email and then again via two phone messages and never heard back on either. Ultimately about 1.5 months later, I did see the credit back on my statement, but no messages or responses to me which I thought was a bit odd. The communication with the property management company was just a little off this time. However I'll chalk this one up to a fluke and would certainly recommend staying at the Cooked Canyon Retreat again in the future. The property itself is great and a very good value for a large group. The owner has even put in some nice updates in the past year to make it an even better value for large groups.
Excellent clean cabins for the holiday or a family trip. Winter is my favorite time of year. The best part was how easy it is to get it rented and your team was amazing. Thank you BHVH for the best service.
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