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Sears Hometown Store

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Spearfish, United States

searshometownstores.com
Appliance store· Electronics store· Hardware store· Mattress store· Refrigerator store· Discount store· Furniture store· Lawn equipment rental service· Outlet store

Sears Hometown Store Reviews | Rating 4.4 out of 5 stars (5 reviews)

Sears Hometown Store is located in Spearfish, United States on 714 N Main St. Sears Hometown Store is rated 4.4 out of 5 in the category appliance store in United States.

Address

714 N Main St

Price range

$$

Phone

+1 6056423103

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceService guarantee

Open hours

...
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Karson Klein

I went in looking for a washer/dryer set. Phil and the rest of the Sears team were very helpful, transparent, and knowledgable. They were able to get the units installed in under 30 minutes! Great service!

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Peggy Lamb

Phil and Stephanie are so kind and thoughtful. I love them both. Thanks for always being there for me.

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Curt Dacar

Ordered a new 20.0 ft freezer from the store in Spearfish. Ran it for a couple of days then packed it with a half of beef and 30 chickens we had just butchered. Twelve days after purchase the freezer quite working, losing over 2000 worth of meat. Called the store and clerk said she could not help me and said call the 800 number and hung up on me. Offered no help from a manager or owner and could care less about my loss. Terrible customer service. Don't buy from this store and expect post sale help. OK...BUYER BEWARE. Now you have to hear the rest of the story. Stopped by the store to speak with manager and/or owner. Same gal met me at the counter and asked if she could help. I recognized her voice and said I had already spoken with her earlier in the day about a freezer issue and she was unable to help and I asked for a manager and/or owner. There was a man standing at the end of the counter so I asked to speak with him and she asks me why...because I am a female. I said no because you already hang up on me and was no help. So I thought ok...give it another shot. She then proceeded to take off just were she left me hanging this morning, so I again asked to speak with the manager/owner and the guy standing there listening to the whole conversation finally speaks up and says, I am the manager and I think you need to leave...what the hell. He sat there listening to her the whole time and never said a damn word. He never stepped in to discuss the situation or help resolve the issue. Not once. Just asked me to leave the store. Only thing I can figure is he is the husband and definitely does not wear the pants in that relationship or call the shots as a manager/owner. This is my very first review and a very tolerant customer but this was more than even I can handle.

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Kristi D

People that worked there were so very helpful! Even when they are treated badly. I was present when another customers appliance broke and he came into the store and demanded a manager. they tried to help but he was very upset due to the loss of food. They tried to help and offer solutions to find out what could be happening with his freezer. Everything is so difficult to get due to factories not working at full affect yet due to covid. unfortunately freezers are on that list. I know because I’ve looked all over for one. so they couldn’t offer a replacement but tried to at least get a service Tec for him ASAP. He might not see it that way and continued to be upset but thanks spearfish sears for trying in this difficult time! It’s never good when a new appliance breaks but to take it out on the store associates is not fair either. I feel they went over and beyond for him even though he continued to be rude.

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R M

Needed a product on a Sunday afternoon. OPEN until 4:00 P.M. according to website. Didn't want to waste nearly an hour driving time and fuel so called ahead at just before 2:00 P.M. No answer! Tried several times and never got an answer. Left a message on the voicemail. Ordered the product online, hoping that their 1 item left inventory count was correct. Drove to the store shortly after the 9:A.M.OPEN time Monday morning. Not open! Small slightly larger than a recipe card note in the door \Temporary Hours\ did not open until 10:00 A.M.. Had to keep a previous appointment at 10:00 A.M. in my hometown so couldn't wait. Had to make another round trip from out of town that afternoon! NEVER received any online receipt, NEVER received any email notification of the item being ready for pickup, and when I did get back to pick it up the manager could not even lower himself to say \Hello\ or \Kiss my a--\, or anything! Just gave me the product I bought and a curt, \You will have to fill it with oil.\ As of 1:55 P.M. there has been NO CONTACT from the Spearfish store. The District Manager Ms. Lisa Lizotte has not responded to email contact either, even after her canned request to contact her about my honest negative review. Worst experience I have ever had at this property! It has been steadily going downhill for the last year or so. Please, go elsewhere to make your purchases if at all possible, and let this guy go out of business! Why anyone would continue to do business locally with business owners like these is beyond me.

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