Spring Hill, United States
11064 Spring Hill Dr
N/A
+13526008943
Half the time I'm there, the point of sale register is down (supposedly), so you have to pay with cash. How do you operate a store with all those high ticket items without taking credit cards?
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The best service I have ever received. I called pool aid to get a quote and Jared showed up that day and gave me a quote. I went to 3 other local pool places and Pool Aid gave me the best price by far. Jared showed up the following day and got to work cleaning my pool. The pool was up and running by Monday. My kids and I could not be happier with the pool. It looks great. Just look at the pictures below. Pool Aid will get all of my business from now on. There customer service was great. The turn around time was amazing and there prices were perfect. I would recommend Pool Aid to anyone who owns a pool. Even if your pool has sat for years as mine did. Pool Aid will turn your pool into looking brand new. Highly recommend them.
I had a motor replaced back in May, in September the motor gave out. I had 6 month warranty on the motor. I went in September and told them about the situation. I was first told it might be best to call another company, I told them I have a warranty and will not be calling another company. That was on 9/21/19. I have gone back several times and asked when will the technician call me and we can work it out. I was told soon. It’s November 26th and I have yet to hear from anyone. I am extremely disappointed and frustrated. I never post negative reviews but after two months I have been left with no choice.
Have been a customer for pool aid for more than 4 year's, they have done an excellent job up until about 3 months ago. Our pool has now turned green and we still can't get them to come fix it, time to find a new pool service.
Best swimming pool supply store in Hernando County, by far. Very large selection on chemicals, salt systems, pumps, filters, heaters, toys, tiki huts, and more. They have very competitive pricing, and their staff is friendly and knowledgeable. They do free computerized water testing in store while you wait. If you don't want the headache of dealing with your own pool, they offer excellent affordable pool cleaning and maintenance services well. It's nice to just enjoy the pool and let Pool Aid handle the rest!!
I just took over pool my service on a house I just bought. I went into Pool Aid for some starter equipment, and bought a heavy duty pool and medium grade net. Within the first two weeks, and after only a few uses, the net started to come apart due to defective manufacturing. I went back to Pool Aid to exchange it, and was told by the store employee that I could not return it. When I stressed that it was new and defective, she told me that I could buy the premium net, and then asked if I still wanted the chemicals I had asked for. I told her no, thank you, that I did not plan to buy anything else from her store. I went across the street to Russell's Pool Service, mad, and told them about the incident. I bought 70 worth of pool supplies that I needed. While I was shopping, the owner asked to see the net from Pool Aid, looked at it, agreed that it was defective, and gave me a brand new one, telling me since he carried the same product, he could exchange it with the distributor. When I grabbed a new one off of the wall, I could not help but notice that Russell's price was 4 cheaper than what I had paid at Pool Aid a couple of weeks earlier. True story: Russell's was cheaper, friendlier, and, obviously works harder to keep their customers happy! I have found a new place to buy pool products. Pool Aid, I hope you read this review and maybe learn something about customer care from it, but, everyone else, I hope you read it and learn something from it as well!!!.........James
While some other local pool suppliers used my water sample and their computers to wrongfully and expensively misdiagnose my pool's issues Jared solved it with thorough conversation and a 40 product. Only pool supply store I use. Jared and the store manager Brittany are helpful and knowledgeable. Prices are right also. Give this business a try.
I was going to this store because it was close to my house. When I was in the store the staff was friendly but their professionalism and customer service is a joke. I tried to schedule someone to come out and give an estimate on re-plumbing my pump. I was told they were a bit short staffed so it would probably take a week but someone would call me to schedule. No problem. Several weeks later and I still hadn't heard anything so I called the store to ask for an update. I spoke with Ashley who said again that they're short staffed but someone would be out Saturday for the service. Saturday came and went and no one showed up, not even a phone call to say no one would be coming. So, I called AGAIN and spoke with a different woman this time who said that it would be "at least a couple weeks before someone can come out." What a JOKE! I was patient and waited over a MONTH. I didn't receive a single phone call or update, ever. Listen, I understand that things happen, you're short staffed, etc. HOWEVER, that doesn't mean you just leave people hanging and don't call them to at least give an update etc. I have no idea how you run a business that way and still have customers. Needless to say, I called Russell Pools who came out the very next day for my estimate. They gave me the estimate and told me they would be there Monday or Wednesday the following week to complete the job. Monday came and they CALLED to say they wouldn't be able to make it because of weather. No problem. Wednesday morning came and they CALLED to let me know regardless of weather they would be here that afternoon. And they were. They did a fantastic job and I couldn't be happier. Take note, Pool Aid. THAT is how you run a business. Russell Pools has a new customer for life and I recommend them to anyone in the area.
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