Spring Hill, United States
2465 Anderson Snow Rd
N/A
+13525879888
Was supposed to be contactless, did online contact and payment. When I arrived at unit 2 days later ( and no call from storesmart) I was confused that my unit had a lock on it already. I contacted the # on sign for service after hours and got a CSR quickly. Was told I would get a Call back shortly, after they notified On Call rep. , - I did see and asked 2 Employees on property if they have any idea...I was informed they work for corporate, but I'd need to call or stop in next day during open hours.. so much for 24 hour and contacts. 5x5 unit is actually a 3x5 unit. Not impressed nor satisfied
like
Perfect place to have a storage unit with easy access and perfect for moving since they include U-Haul services as well. Laidy was very helpful and friendly and explained everything with ease. StoreSmart is lucky to have an employee like her working the front desk with such a happy and cheerful attitude!
This was a good place a few years ago but with unstable staff, no concrete policies, changing rules and rising prices after being a loyal customer of seven years I am leaving and going anywhere else. All discounts are gone, prices raised with no notice and good staff ran off so nobody is left with any idea of customer service or what good is meant to be. Go anywhere else!!! Please. We have to hurt this business with empty lockers to teach then a lesson about how to treat the people that pay the bills. ADDITIONAL NOTE!! At least the management listened enough to put Paulette back at this location. In 7 years she is the only one that had any kind of professionalism or that understood my complaints. And for the owners you can check my records, my rent was around 150 with my discounts or less only 6 months ago and now it's 229. That's NOT a nominal increase in my book!!! Do the math it's over a 50% increase that's not fair or right!!
The staff is wonderful. You could not ever fine the type customer service this facility has to offer. You feel safe and secure there. Grounds and storage area is kept very clean and nice looking. This is the very best storage facility.
Walking into the Brooksville location today I got met by a wonderful individual! Chris was very kind and super helpful. He made my visit super pleasant!
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