Spring Hill, United States
3745 Commercial Way
N/A
+13523405326
They refinished my sister's pool, 3 months later she had white spots on the finish. Lady on phone told to add 6 more gallons of acid. 24 hrs later the pool leaked 4 inches of water. She called multiple times for someone to come out and see what's going on. Our pool man checked for leaks and found a drilled hole in bottom cap that was finished over. The high concentration of acid washed away marcite finish they plugged hole with. They finally called back and sent out man to check it. Fortunately our pool man repaired the cap. Spoke to lady from company on phone and explained what happened. She offered no help at all and was rude to us and hung up on us. Their customer service is awful. All we were looking for was a little help and advice on how to resolve the problem. Poor way of following up on paying customers!
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Thank you! We are happy with our pool resurfacing completed by Sunset Pool Care & Remodeling.
Had Sunset Pools resurface my pool 2 weeks ago. They did a nice job and the pool looks good. Justin and his crew worked well together. They did break a valve on my filter which they neglected to tell me about. I was going to get a company to do the startup but one of the crew offered to do it for the same money and said he could do it better. BIG MISTAKE! He promised he would be there and didn't show up even after texting that he would be there on multiple occasions . I did a lot of the work myself and chemicals were not done correctly. Hire a professional!
Just had sunset pool care resurface my pool and it looks amazing! They showed up on time, answered all of my questions and we're all in all a pleasure to work with and reasonably priced! I'm giving 4 stars because they did accident break my pool pole but they've promised me a replacement
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